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Banner size changed??

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • July 22, 2020 at 1:45 pm #213205

    ledarc40180
    Participant

    Hello, just noticed this morning a white section has appeared between the banner / slider and the top section of the homepage (see attached photo)
    Anyone where I can change this please? thanks

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    July 22, 2020 at 2:36 pm #213233

    Elise Noromit
    Member

    Hello,

    Enter the page and set margin-top:-40px in the upper row settings: http://prntscr.com/lexqqs

    Best Regards

    July 22, 2020 at 2:58 pm #213245

    ledarc40180
    Participant

    Perfect – thank you for your help

    July 22, 2020 at 10:20 pm #213311

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

    July 23, 2020 at 8:19 am #213396

    ledarc40180
    Participant

    Hi, little problem… today the white gap has re-appeared? I changed the margin top to -40px, saved, saved the page but when I go back into the margins the -40 has disappeared?

    July 23, 2020 at 12:02 pm #213485

    Elise Noromit
    Member

    Hello,

    Please provide the site admin access to the private area.

    Best Regards

    July 24, 2020 at 8:38 am #213749

    ledarc40180
    Participant

    see attached

    July 24, 2020 at 1:33 pm #213909

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and check the issue, if the problem remains, leave the plugins not activated for us to check.

    Best Regards

    July 29, 2020 at 4:14 pm #215176

    ledarc40180
    Participant

    Hello, I don’t think it is a problem with the plugins, the site is good on the english section but not good on the french one?

    July 29, 2020 at 4:31 pm #215186

    Elise Noromit
    Member

    Hello,

    Enter the page and set margin-top:-40px in the upper row settings for both pages in English and in French.

    Best Regards

    July 29, 2020 at 4:49 pm #215192

    ledarc40180
    Participant

    Hello, done it, but still the same. White gap in french section, good in english section

    July 30, 2020 at 8:33 am #215341

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and update the theme.

    Then deactivate all the plugins not related to the theme I will check again. Usually, it works properly in both: initial and translation pages.

    Best Regards

    October 10, 2020 at 1:25 pm #232263

    ledarc40180
    Participant

    Hello,
    We make a backup and deactivate all plug-ins… same problem

    October 10, 2020 at 7:12 pm #232286

    Elise Noromit
    Member

    Hello,

    The banners work properly. You need to configure each banner size and set zero in the row /columns Design tab. Set “Top” for the content position in all the rows.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)