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Product Grid Bug (Elementor)

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • July 23, 2020 at 8:24 am #213403

    delefant
    Participant

    Hi

    There is a bug in the product grid with Elementor. I set 5 columns grid but the first tab is always showing 4 columns. If i change to the other tabs it is showing 5 columns but not with the first one.

    You can check it in the homepage under the Product Grid section. “Todo Bio” tab is showing 4 column grid while the others tabs are showing 5.

    Greetings

    July 23, 2020 at 8:52 am #213411

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    July 23, 2020 at 8:55 am #213415

    delefant
    Participant

    Hi

    Today we have to show the website to our client so we can’t disable all the plugins. I will give you access tomorrow.

    July 24, 2020 at 6:51 am #213702

    delefant
    Participant

    Hi

    I have tried to disable all the external plugins and the bug persists.

    I grant you access to the WordPress admin area.

    Please take a look.

    Greetings

    July 24, 2020 at 7:15 am #213712

    Artem Temos
    Keymaster

    Could you please send us your FTP access also so we can check what is wrong?

    July 24, 2020 at 7:23 am #213714

    delefant
    Participant

    Sure

    July 24, 2020 at 7:33 am #213718

    Artem Temos
    Keymaster

    It seems that the error is with our imported products for this page. You need to completely remove this product element and add it from scratch with Elementor.

    July 24, 2020 at 7:41 am #213723

    delefant
    Participant

    Hi

    Do you mean to remove the product widget and add it again in the same page or remove Woocommerce products from Woocommerce and add totally new one?

    July 24, 2020 at 7:41 am #213724

    Artem Temos
    Keymaster

    No, you just need to do this with Elementor widget on your home page. Not all the WooCommerce products.

    July 24, 2020 at 8:56 am #213758

    delefant
    Participant

    Ok thank you

    July 24, 2020 at 8:59 am #213762

    Artem Temos
    Keymaster

    You are welcome!

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