Home › Forums › WoodMart support forum › Empty cart

Empty cart

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • August 11, 2020 at 8:32 am #217827

    Melinda
    Participant

    Hello,

    I have added some products to my cart but on the next day when I try to see the cart it is empty. Please see attached images. (Couldn’t attach video because the file size was too big.)
    Could you please help me?

    Thank you.
    Regards,
    Melinda

    Attachments:
    You must be logged in to view attached files.
    August 11, 2020 at 9:57 am #217853

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme, switch to the parent theme and provide us your admin access so we can check it?

    Thank you in advance

    August 11, 2020 at 5:12 pm #218003

    Melinda
    Participant

    Sure. I checked all the plugins one by one but didn’t turned out which plugin could causing the conflict.
    Could you please check it? Thank you in advance.

    August 12, 2020 at 6:18 am #218106

    Artem Temos
    Keymaster

    Please, keep all plugins disabled so we can test how it works without them. You can enable the maintenance mode too.

    August 12, 2020 at 9:18 pm #218285

    Melinda
    Participant

    Alright, I have done it. Thank you for checking it in advance.

    August 12, 2020 at 9:44 pm #218287

    Melinda
    Participant

    Could you please have a look? Thank you in advance.

    August 13, 2020 at 6:16 am #218340

    Artem Temos
    Keymaster

    We just checked this on your website and it seems to be working correctly https://gyazo.com/38b675e9fda6d8b4dad2f305e69602cb

    August 13, 2020 at 6:47 am #218361

    Melinda
    Participant

    Did you tried to close the browser and reopen the website? Is it still working for you?

    August 13, 2020 at 7:07 am #218370

    Melinda
    Participant

    If it is working for you, can I ask you to check which plugin is causing the conflict?

    August 13, 2020 at 9:43 am #218416

    Artem Temos
    Keymaster

    You can turn on all plugins one by one to identify which one causes this problem.

    August 14, 2020 at 5:34 pm #218781

    Melinda
    Participant

    Thanks for your help I’ve found the conflicting plugin. Unfortunately it’s an essential, free plugin and can’t be replaced (it allows me to use decimal quantities in woocommerce). I know it is not the scope of your support but can you advise what I can do in this situation?
    Thank you.

    August 15, 2020 at 7:19 am #218864

    Artem Temos
    Keymaster

    In this case, you need to refer to plugin’s documentation or contact their developers. Sorry, but we don’t have a fix to this.

    August 15, 2020 at 11:24 am #218925

    Melinda
    Participant

    I understand thank you for your help.

    Regards,
    Melinda

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘Empty cart’ is closed to new replies.