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Grid swatch attribute to display mobile

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • August 11, 2020 at 3:16 pm #217997

    Nana
    Participant

    Hi I have a problem displaying variations
    When I use the function of displaying the variation through the store page.

    On a computer the function works fine
    And on this mobile it loads the image and fails

    I would love to know if there is anything that can be done.

    Thank you very much !

    August 11, 2020 at 8:38 pm #218045

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    August 11, 2020 at 8:55 pm #218052

    Nana
    Participant

    I turned off all the unnecessary plugins and cleared the cache

    August 12, 2020 at 7:24 am #218114

    Elise Noromit
    Member

    Hello,

    I am checking your site and cannot catch the problem. https://gyazo.com/6dbb898fde778c82f7d894986a9e4549

    Please provide the details in a step by step so that I could reproduce the problem.

    Best Regards

    August 12, 2020 at 1:24 pm #218198

    Nana
    Participant

    Hey i will try to explain myself better,

    When I try to do this on iPhone (I tried on 3 different devices)
    Both through the safari and through the chrome
    And even after I cleared the cache
    It just does not work

    But when I’m in inspact mode
    It works normally ..

    Thank you

    August 13, 2020 at 8:24 am #218387

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and provide the site admin access to the private area

    Best Regards

    August 13, 2020 at 10:27 am #218428

    Nana
    Participant

    Hi I sent the login details in the previous response

    August 13, 2020 at 12:27 pm #218473

    Elise Noromit
    Member

    Hello,

    Sorry I mean I need FTP access.

    Best Regards

    August 15, 2020 at 5:21 am #218852

    Nana
    Participant

    Thank you I pass the details in a hidden message

    August 15, 2020 at 11:12 am #218919

    Elise Noromit
    Member

    Hello,

    Please provide the valid access to admin and deactivate the plugins.

    Best Regards

    August 15, 2020 at 11:35 am #218928

    Nana
    Participant

    I pass the details in a hidden message

    August 16, 2020 at 8:44 am #219038

    Nana
    Participant

    It seems that I have just managed to fix the problem.

    Thanks anyway

    August 17, 2020 at 5:59 am #219145

    Artem Temos
    Keymaster

    So how you solved the problem? Do you have any additional questions that we might help you with?

    August 23, 2020 at 6:18 pm #220717

    Nana
    Participant

    That sounds a little funny.
    I do not know why..
    But as soon as I removed the short code
    From the beginning of the product description.
    problem solved.

    html short code

    August 24, 2020 at 7:57 am #220791

    Artem Temos
    Keymaster

    We are glad that you sorted it out. Feel free to contact us if you will have any additional questions.

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Viewing 15 posts - 1 through 15 (of 15 total)

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