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dat-supported-until

Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 17, 2020 at 4:48 pm #219337

    vindesign_it
    Participant

    Hi,

    I just bought the 4th license for my new work, but the support period has not updated.

    You can see the detail in PRIVATE CONTENT

    Thank you,

    Best Regards,

    Vincenzo

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    August 17, 2020 at 10:20 pm #219378

    Elise Noromit
    Member

    Hello,

    You have access to the forum and it means your support is in force. Please advise what we can do for you?

    Best Regards

    August 18, 2020 at 8:43 am #219460

    vindesign_it
    Participant

    Hello, Elise

    There is a error in support life deadline, it should be August 2021

    Thanks

    August 18, 2020 at 1:35 pm #219550

    Elise Noromit
    Member

    Hello,

    Please press “Update” on each purchase in your account on our site.

    Best Regards

    August 18, 2020 at 4:30 pm #219592

    vindesign_it
    Participant

    Hello,

    None result 🙁

    August 18, 2020 at 7:59 pm #219613

    Elise Noromit
    Member

    If you have any questions please feel free to contact us.

    Best Regards

    August 18, 2020 at 8:33 pm #219621

    vindesign_it
    Participant

    The problem isn’t solve.

    Can you help me ?

    Thanks

    August 19, 2020 at 6:56 am #219675

    Artem Temos
    Keymaster

    Take our apologies, the reply was posted in the wrong place.

    As for your purchase codes, we have tested them all using Envato API and they have support date Feb 25, 2021. https://prnt.sc/u21oy7

    So if you think that this information is wrong, you need to contact Envato support and clarify this situation.
    Our support system works with their API directly and we got this information from Envato.

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Viewing 8 posts - 1 through 8 (of 8 total)