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product variable swatch don't switch the product image

Viewing 18 posts - 1 through 18 (of 18 total)
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  • #22204

    WOW_Agency
    Participant

    Hi XTemos Team,

    I did the woocommerce update, the theme update, and the woocommerce templates update (and recovery of template changes). Unfortunately when I restarted the website I noticed that had lost the feature of change the product image when I click the product variable swatch on the single product page. I really don’t know what happened because it keep working normally in category page before enter in single product page.

    Can you give me some advice please?

    I attach 4 images that illustrate my problem

    Thank’sfor your attention.

    Attachments:
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    #22213

    Artem Temos
    Keymaster

    Hello,

    Please, be sure that you have cleared your browser cache after the update. If it won’t help, please, provide us your website link so we can check it.

    Regards

    #22248

    WOW_Agency
    Participant

    Thank you for your reply. Unfortunately nothing changed. Fro yesterday to today, the image gallery with the diferrente combinations also disappeared.

    Website is right now offline, but I’ll let you the access info.

    Thank you ver much for your attention.

    #22260

    Artem Temos
    Keymaster

    Could you please provide us your FTP access also?

    #22271

    WOW_Agency
    Participant

    Yes, no problem!

    #22281

    Artem Temos
    Keymaster

    We need your FTP access, we can’t do our changes via your control panel.

    #22470

    WOW_Agency
    Participant

    Hi,
    I’m sorry!

    #22495

    Artem Temos
    Keymaster

    Sorry, but we can’t access your website at the moment at all https://gyazo.com/b66f2449a4159e6c4c51888b4c06135f

    #22545

    WOW_Agency
    Participant

    I don’t know what happened. Can you please try again?

    I tested the username and password that I gave you and it’s working

    Attachments:
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    #22553

    Artem Temos
    Keymaster

    Sorry, but we can’t edit any files and always get errors like this https://gyazo.com/9e33a4f7c017cadb607cf439c0bef7c9

    By the way, could you please try to reinstall the theme and disable all additional plugins not required for our theme?

    #22644

    WOW_Agency
    Participant

    You can edit all the files with the cpanel (control panel) access, can’t you?

    #22647

    Artem Temos
    Keymaster

    Did you try to reinstall our theme as it seems that you have made some changes in the files or didn’t update it correctly?

    #22869

    WOW_Agency
    Participant

    Hi XTemos Team,

    I did the woocommerce update, the theme update, and the woocommerce templates update (and recovery of template changes). Unfortunately when I restarted the website I noticed that had lost the feature of change the product image when I click the product variable swatch on the single product page. I really don’t know what happened because it keep working normally in category page before enter in single product page.

    Can you give me some advice please?

    #22870

    WOW_Agency
    Participant

    my ftp

    #22875

    WOW_Agency
    Participant

    Hi!

    Since I made the update of the woocomerce several functionalities ceased to function as the variable products and gallery of images.
    Can you give me a hand?

    #22878

    Artem Temos
    Keymaster

    We just checked your website but see that it is running 3.6.1 version since our latest version is 3.6.2 and you can download it on ThemeForest.

    #22885

    WOW_Agency
    Participant

    thanks, but i can not update the theme,

    Attachments:
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    #22887

    Artem Temos
    Keymaster

    You can download the latest version here https://themeforest.net/downloads

Viewing 18 posts - 1 through 18 (of 18 total)