Home › Forums › WoodMart support forum › Categorie images not working

Categorie images not working

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • August 31, 2020 at 1:02 am #222283

    ghcest
    Participant

    Hi,

    I am having problem to update widescreen images to each of the categories. All of them are not showing up the images (as described at img1). I tried to take the color out and update the picture but still not working (img2).

    How can I fix that?

    Attachments:
    You must be logged in to view attached files.
    August 31, 2020 at 8:16 am #222346

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshots you attached. It seems that you are not adding the images correctly. Please make sure that you have added the images correctly.

    Then clear cache and check back.

    If the problem continues then deactivate all the third party plugins and then check back. If the problem continues then leave all the third party plugins deactivated and provide admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards.

    August 31, 2020 at 1:11 pm #222467

    ghcest
    Participant

    I tried it to do what you asked but got nothing. Plus, If I want to upload a picture for every category (9 categories in total), how can do If this part of the template only gives to you a 1 picture update only?

    September 1, 2020 at 6:17 am #222607

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You can add images for the category separately by editing each category from Products >> Categories.

    Screenshot for Clarification: https://ibb.co/NChGm9d

    Please try adding images to each category and then clear the cache and check back.

    Best Regards.

    September 20, 2020 at 10:11 pm #227634

    ghcest
    Participant

    Hi,

    First question: What is the measure of the image on this categories page? I could find where I can update the image but most of them does not fit well. (First picture attached)

    Second question: How can I take out these subcategories in black? I don´t want to have them showing up when you pass the mousepad above some other categories. I just want that the customer sees the other categories. (image2)

    Attachments:
    You must be logged in to view attached files.
    September 20, 2020 at 10:24 pm #227636

    ghcest
    Participant

    Third question:

    How do I change the size of these categories below the main one “FASHION”? Mine does not look like the same as the demo one even with the same quantity of categories below.

    Attachments:
    You must be logged in to view attached files.
    September 20, 2020 at 11:53 pm #227638

    ghcest
    Participant

    Just a reminder.

    I need to know how to get this measurement.

    I followed exaclty the measures from this link but none of them worked.

    https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

    Attachments:
    You must be logged in to view attached files.
    September 21, 2020 at 7:07 am #227693

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshots you attached. The image used in the categories title is 2200x732px in our demo version.

    1) Sorry but currently I am unable to see the 2nd screenshot you attached. Please make sure that you attached it correctly to check it myself and help you out accordingly.

    2) Please provide the URL of the page to check the difference between them myself and help you out accordingly.

    Best Regards.

    September 21, 2020 at 11:28 am #227780

    ghcest
    Participant

    Hello,

    Thank you for your reply.

    You say It´s 2200x732px but where can I ensure to have this measure on the template? Because I don´t see any option to adjust on it. Even adjusting the image in a third part website It still does not work.

    I tried to follow what you say on this link: https://xtemos.com/docs/woodmart/faq-guides/image-size-content-alignment-product-grid/

    But was not able to solve it.

    My URL page so you can check how It is it´s below:
    https://cesto.online/categoria/moda/

    September 21, 2020 at 11:47 am #227787

    ghcest
    Participant

    Another question:

    How do I regulate the size of this subcategories below the main one? Because mine does not look the same size (image attached).

    Attachments:
    You must be logged in to view attached files.
    September 21, 2020 at 12:41 pm #227809

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You asked about the image dimensions and I told you that.

    Sorry, but there is no option in Theme Settings to adjust it.

    I have visited your website and the icon size is small on your website. To increase it Please try adding the following Custom CSS in the Global Custom CSS area under Theme Settings >> Custom CSS.

    .hasno-product-count .category-nav-link .category-icon {
max-height: 35px;
}

    If you want to ask anything else then provide with some relevant screenshot of the specific area to check it myself and help you out accordingly.

    Regard’s.
    Xtemos Studio.

    September 21, 2020 at 12:58 pm #227814

    ghcest
    Participant

    Reply in private.

    Attachments:
    You must be logged in to view attached files.
    September 21, 2020 at 1:16 pm #227834

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    We are Glad that one of your issues is fixed by our instructions.

    As I mentioned in my previous reply there is no option to set the height and dimensions. You can use the image of the exact size you want.

    If you are trying to ask anything else then provide with some relevant screenshot how do you want to modify it to check it myself and help you out accordingly.

    Regard’s.
    Xtemos Studio.

    September 21, 2020 at 1:29 pm #227841

    ghcest
    Participant

    Hi,

    You say “As I mentioned in my previous reply there is no option to set the height and dimensions. You can use the image of the exact size you want.” But I did and still the template does not adjust according to the image I choose. It cuts even resizing to the 2200x732px you telling me.

    It does not make sense because the background image height from the demo template (please, click on this link from the demo template to see what I am talking about: https://woodmart.xtemos.com/product-category/accessories/) it´s bigger than mine (Link: https://cesto.online/categoria/moda/).

    Needs to be changed.

    Attachments:
    You must be logged in to view attached files.
    September 21, 2020 at 6:05 pm #227897

    ghcest
    Participant

    Hello guys,

    Can somebody ready my previous message? I really need that help.

    Appreciate that.

    September 22, 2020 at 7:05 am #227993

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshot you attached.

    You understand it wrong. You asked for the size of the image used in the categories title area and I told you the size of the image that is used in our demo version.

    Therefore the height of the image depends upon the title size you set from the page title option.

    If you want to use the same title size then you can try adding the following Custom CSS in the Global Custom CSS area under Theme Settings >> Custom CSS.

    .title-size-small {
padding-top: 60px;
padding-bottom: 60px;
}

    Regard’s.
    Xtemos Studio.

    September 23, 2020 at 12:11 pm #228456

    ghcest
    Participant

    Hello!

    Finally that´s what I was talking about. Very glad for the support.

    I helped me a lot.

    September 23, 2020 at 12:33 pm #228462

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

  • Author
    Posts
Viewing 18 posts - 1 through 18 (of 18 total)

The topic ‘Categorie images not working’ is closed to new replies.