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icons are not displayed

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • September 6, 2020 at 10:03 am #223988

    maryamk
    Participant

    Dear Team,
    you icons don’t work on my website ..
    I followed the steps mentioned in other topics but they did not work
    – I saved theme settings
    – generate CSS
    – save Permalinks
    – cleared cache

    nothing worked

    September 6, 2020 at 10:43 am #224003

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    September 6, 2020 at 10:46 am #224007

    maryamk
    Participant

    Sure

    September 6, 2020 at 3:04 pm #224033

    Elise Noromit
    Member

    Hello,

    I see icons on your site https://gyazo.com/41119e171cd024ca2c51f9c6505d6350

    How can I reproduce the problem? Please clean your browser cache as well and check.

    Best Regards

    September 6, 2020 at 3:06 pm #224034

    maryamk
    Participant

    I mean this website:
    https://alyagootpalace.com/

    September 6, 2020 at 4:26 pm #224048

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area.

    Best Regards

    September 6, 2020 at 4:38 pm #224052

    maryamk
    Participant

    I already included it previously

    September 6, 2020 at 10:02 pm #224083

    Elise Noromit
    Member

    Hello,

    Navigate to Dashboard > WoodMart > CSS GEnerator, delete the existing file, and create a new one.

    Best Regards

    September 7, 2020 at 5:01 am #224108

    maryamk
    Participant

    OK .. I deleted the existing file and re-generated new one, but the same problem exists

    September 7, 2020 at 9:45 am #224194

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

    If you cannot keep the site without the plugins confirm the permit for us to deactivate for the while of checking what may take up to 15 minutes.

    Best Regards

    September 7, 2020 at 11:38 am #224219

    maryamk
    Participant

    check it please

    September 7, 2020 at 11:53 am #224230

    Elise Noromit
    Member

    Hello,

    Please contact your host support with this screen: http://prntscr.com/ucz9eh

    Best Regards

    September 7, 2020 at 11:59 am #224235

    maryamk
    Participant

    sorry but I didn’t understand your point

    September 7, 2020 at 12:29 pm #224249

    Elise Noromit
    Member

    Hello,

    Sent by mistake.

    Please update the theme and switch to the parent theme, deactivate the plugins not related to the theme so that we could check.

    Best Regards

    September 8, 2020 at 6:17 am #224429

    maryamk
    Participant

    I updated the theme and everything is working fine now, thanks

    September 8, 2020 at 6:45 am #224433

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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