UNABLE TO EDIT ADDRESSES IN MOBILE VERSION

This topic has 5 replies, 2 voices, and was last updated 4 years, 6 months ago by Aizaz Imtiaz Awan.

Viewing 6 posts - 1 through 6 (of 6 total)

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Posts
September 7, 2020 at 11:49 am #224224

nicolaj
Participant

I found that when using a mobile under my account is impossible to add or edit address.
This function is in the standard woocommerce store and is also possible in woodmart when using desktop.
Look like you guys simply forgot this featured in the mobile layout, how can i get this back?

Note:
If you buy something in shop the addressed used will be stored…
However if you register and want set up these info first is not possible.
Likewise if you want to change billing and shipping information.

September 7, 2020 at 12:22 pm #224243

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third-party plugins activate the parent theme clear cache and check back.

If the problem continues then leave the third party plugins deactivated and provide admin panel login details of the website to check it myself and help you out accordingly.

Best Regards.

September 7, 2020 at 2:29 pm #224321

nicolaj
Participant

i still have an issue after doing the things you recommended. please find log in credentials in private section.

September 8, 2020 at 7:18 am #224443

Aizaz Imtiaz Awan
Keymaster

Hello,

I have logged into your website and found that the issue is not from our theme issue is caused by the Custom CSS you have used in the Custom CSS for Mobile area.

I have checked by removing it the shipping addresses are editable.

Screenshot for Clarification: https://ibb.co/kXLTSMK

You can check yourself and find which specific CSS is causing the issue.

Regard’s.
Xtemos Studio.

September 10, 2020 at 3:28 pm #225259

nicolaj
Participant

thank Aizaz, that worked.
For info if someone have same issue the was a custom code I got from this forum to hide the header that caused problems with the missing edit function.

September 11, 2020 at 6:17 am #225365

Aizaz Imtiaz Awan
Keymaster

Hello,

We are thrilled that you loved your experience with XTEMOS, We put customer experience and satisfaction as our priority, and your words reaffirms the hard work we put in every day.

So thanks for your kind words and we look forward to seeing you again.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

Topic Closed.
Best Regards.
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UNABLE TO EDIT ADDRESSES IN MOBILE VERSION

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