Home › Forums › WoodMart support forum › Row Settings Issue

Row Settings Issue

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • September 8, 2020 at 6:41 pm #224683

    Noire
    Participant

    Hello Again,

    We have a problem with the row settings while trying to customize the rows to “default” “stretch row” “stretch row and content” “stretch row and content (no paddings)”

    The rows are stretched regardless of if we choose default or other options.

    September 8, 2020 at 9:16 pm #224702

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

    If you cannot keep the site without the plugins confirm the permit for us to deactivate for the while of checking what may take up to 15 minutes.

    Best Regards

    September 11, 2020 at 4:13 am #225343

    Noire
    Participant

    Hello,

    I really am not comfortable with disabling themes and some plugins. Last time I tried I almost lost my entire site. I am trying to learn how to troubleshoot problems but I am no developer 🙂

    Can you please check for me?

    September 11, 2020 at 10:49 am #225454

    Elise Noromit
    Member

    Hello,

    Please clone your site and move to a testing platform where we can test and do not touch the live site.

    Best Regards

    September 11, 2020 at 5:59 pm #225583

    Noire
    Participant

    Can you please send a link to documentation stating how to do this?

    I will try.

    Thank you.

    September 11, 2020 at 8:59 pm #225610

    Elise Noromit
    Member

    Hello,

    You can use All in one WP migration https://wordpress.org/plugins/all-in-one-wp-migration/ plugin or any other plugins that create your site copy and upload to any place.

    Best Regards

    September 12, 2020 at 4:08 pm #225734

    Noire
    Participant

    Hello,

    I created a subdomain and am waiting for it to propagate. However I tried also to use “WP all in one migrator” and “WP Clone” to clone the site but I encountered some issues and had to restore a backup of the site.

    If there is anyway you can help me I would be really grateful.

    Here are some problems we are experiencing now with the rows…
    When the site loads the rows shift to the right and then centers again. It was not doing this before and I am not sure why it is happening, please see the video link below:
    https://www.loom.com/share/9dd5efbc76c44739b44f74ad00cad812

    When we set the row to default this is how it looks in the below video:
    https://www.loom.com/share/71c3a49d8dad410c853ff27df9c1a0f4

    September 13, 2020 at 11:27 am #225820

    Elise Noromit
    Member

    Hello,

    The row default width is equal to the site width configured in the Theme Settings > General Layout. If the Site width is configured to be “Default”, the row default width would be the same for example, 1200px; and the stretch row option would make the row width for the full width.

    If the Site width is configured to be “Full-width” the default row width will be the same as the site width that means that the default row will be full width. And when you try to stretch the row there would be no difference because the row initially full-width.

    You have set full-width for the Site width.

    Best Regards

    September 13, 2020 at 3:30 pm #225853

    Noire
    Participant

    Hi guys,

    I understand what you are saying and it makes complete sense. However I have not changed any settings for months and we have never had this problem until only a few days ago.

    When we set the rows to default, the row had greater paddings on both sides and it as centered. Now the padding is unequal on the left. Something is definitely not right there.

    Also the “stretch row and content” rows were not going to the right and then centering again upon loading a few days ago. Now it is doing that.
    https://www.loom.com/share/89eaba991480479eb713183a42d1f6fd

    September 14, 2020 at 7:26 am #225956

    Elise Noromit
    Member

    Hello,

    You have set the sidebar on the home page however the sidebar is empty. Please disable the sidebar and check again.

    Best Regards

    September 14, 2020 at 7:50 am #225959

    Noire
    Participant

    Hi,

    Thank you for your response. I haven’t set a sidebar on the homepage, it looks disabled to me. Please send me a screenshot of the problem.

    https://www.loom.com/share/22e10679575d48dcbaa4b88e4dec23b7

    September 14, 2020 at 7:54 am #225962

    Noire
    Participant

    I found the problem you have pointed me too. I missed it before.

    Thank you so much!

    September 14, 2020 at 10:52 am #226020

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)

The topic ‘Row Settings Issue’ is closed to new replies.