Unable to change Swatch Variation

This topic has 9 replies, 2 voices, and was last updated 7 years ago by Artem Temos.

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October 27, 2017 at 10:22 am #22680

PoliSafety IT
Participant

Good afternoon,

Recently we purchased your theme but we encountered a few issues.

Our website was created using our local language (Greek) and all variations, products, properties, etc. are written in Greek.
This results in an AJAX error when someone tries to change the variation.
Size variation swatches are also showing as empty (font size in CSS is set to 0).

Thank you very much for your time. Your theme suits exactly our needs and we would like to solve these issues with your help.

Best regards.

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October 27, 2017 at 11:07 am #22685

Artem Temos
Keymaster

Hello,

We are glad to know that you considered using WoodMart for your web-site. I hope you will be happy with it.

You just need to write your attributes terms slugs values in English but names you can keep in Greek.

Kind Regards
Xtemos

October 27, 2017 at 11:30 am #22688

PoliSafety IT
Participant

I tried that but then the variations won’t find a match and no item is selected.
That would mean that we would have to re-write all the variations of almost 7000 products.

Is there a way to find a work-around?
In other themes that we previously tested we did not have this issue.

Thank you once more.
Best regards.

October 27, 2017 at 12:44 pm #22690

Artem Temos
Keymaster

Could you please provide us your admin access so we can try ourselves?

October 27, 2017 at 12:58 pm #22691

PoliSafety IT
Participant

Yes of course.

October 27, 2017 at 1:14 pm #22692

Artem Temos
Keymaster

We changed the slug for Νούμερο attribute. Could you please check how it works now? Strange, but we always get this error when trying to access your product page Σφάλμα κατά τη σύνδεση με τη βάση δεδομένων.

Regards

October 27, 2017 at 1:26 pm #22693

PoliSafety IT
Participant

We were having a maintenance on the database. That’s why you were getting this error.
You can try again now.

Since you changed the slug I am not able to select the variations on the front end and at the back-end, no product variations is selected.

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October 27, 2017 at 1:37 pm #22696

Artem Temos
Keymaster

Sorry, but it is necessary that all attributes slugs should be written in English since Greek characters are not valid and as JS array keys. It will need to customize a theme a lot to change this.

October 27, 2017 at 1:51 pm #22699

PoliSafety IT
Participant

Then unfortunately unless we can sort this issue out we won’t be able to use your theme after all.
Please provide a direct email address so the sales department will be able to contact you directly in order to issue a refund.

Thank you very much for your support and effort.

Best regards.

October 27, 2017 at 1:52 pm #22700

Artem Temos
Keymaster

You can request a refund here https://themeforest.net/refund_requests/new
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