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Theme Settings Crashed

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  • September 17, 2020 at 6:22 pm #227079

    claudyou
    Participant

    Hello,

    I’m at the 2nd website built with your theme in last few months.
    I get it to almost to the final, while I’m editing some custom CSS, header menu and social HTML block, when something went wrong (I don’t know what) and the entire website went to default theme settings. (I hope it’s just this, but I’m going to fix this first)
    This is how it was: image1.
    This is how it’s now after some settings changed: image2.
    I can get back the black color to top-header and main elements.
    Top-bar bg it’s set black: image3.
    Primary and secondary colors are also black: image4.

    If you want to take a look, I can provide you admin logins.

    Best regards!

    September 17, 2020 at 9:15 pm #227082

    Elise Noromit
    Member

    Hello,

    Did you try to upload any demos? Please contact to your host support and find out if they have automatically saved recent backup.

    You say it is the second site have you ever faced such before?

    I am afraid you could press “Reset” or upload a demo. In this case, all the settings are lost.

    Best Regards

    September 17, 2020 at 10:01 pm #227104

    claudyou
    Participant

    No, no, it’s the 2nd website built with your theme.

    It’s the first site with this issue.
    My request it’s if it’s normal with those settings to have green demo colors?
    Maybe there was an issue or something and I want to set again theme settings.
    Another website from zero with demo import it’s the last option because i made a lot of configuration for woocommerce checkout, distance fee, checkout field, custom homepage and so on.

    Best regards,
    Claudiu.

    September 18, 2020 at 6:29 am #227141

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and provide your site admin access to the private area.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)