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Missing Xtemos Elements in WPBakery

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • September 25, 2020 at 12:30 pm #228891

    kinoflo
    Participant

    To create our web pages, we use the WP Bakery Page Builder elements.
    But we noticed that many Xtemos elements are missing in the WP Bakery interface. We don’t have all the elements present in your documentation:
    https://xtemos.com/docs/woodmart/shortcodes-2/

    You can see the problem in an attached screenshot.

    Can you help us to solve this problem ?
    Thank you very much in advance !

    Attachments:
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    September 25, 2020 at 12:58 pm #228897

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshot you attached.

    Please make sure that you are using the latest version of the theme and Recommended plugins then clear the cache and check back.

    If the problem continues then deactivate all the third-party plugins and provide with the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards.

    September 25, 2020 at 1:11 pm #228904

    kinoflo
    Participant

    Thank you very much for your reactivity.
    I confirm that we have the latest version of the woodmart theme ( 5.2 ) and the latest version of WP Bakery ( 6.4.1 ).

    I enclose an access to our wordpress administration panel.

    Thank you

    September 25, 2020 at 1:24 pm #228914

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the third-party plugins, activate the parent theme, and then tell me then we will troubleshoot with the theme plugins.

    Currently, all third-party plugins are activated.

    Best Regards.

    September 25, 2020 at 2:28 pm #228935

    kinoflo
    Participant

    All third-party plugins have just been desactivated.

    Thank you.

    September 26, 2020 at 6:34 am #229003

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved and the theme elements are displayed fine. Please clear the cache and check back.

    Screenshot for Clarification: UNDER PRIVATE CONTENT AREA

    Regard’s.
    Xtemos Studio.

    September 28, 2020 at 9:05 am #229285

    kinoflo
    Participant

    Hello,

    Indeed, it works perfectly again. Thank you very much for your precious and fast help!
    Do not hesitate, if you have the time, to explain us how you solved this problem. We wish to avoid bothering you if this problem occurs once again.
    Thank you!

    September 28, 2020 at 10:17 am #229296

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You are Most Welcome.

    I have set the page builder to WPB from Theme Settings >> General and the issue was fixed.

    Screenshot for Clarification: UNDER PRIVATE CONTENT AREA

    Best Regards.

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Viewing 8 posts - 1 through 8 (of 8 total)