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WPBakery can not working properly

Viewing 17 posts - 1 through 17 (of 17 total)
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  • September 30, 2020 at 3:59 pm #229969

    [email protected]
    Participant

    Hello fantastic woodmart team,

    I have installed the newest version of WP Bakery from xtemos page. I got serious problem with WPBakery that can not working properly when I tried to edit some pages from frontline editor. I can not do that, so that pity of me. I have read some reference topic as same as this problem, then I tried to follow the step. I have de-activated all plugin exclude slider, mailchimp, etc. I have done it one by one to check and check again. But, in the end still I get this problem did not fixed. This is the screenshot : https://prnt.sc/uqp7vo

    Please kindly help me ASAP, because my boss is so horrible. I know you can fix this. Hiks, please help, I do really need this problem fixed before my end review agenda.
    I give the privilege’s access below.

    Thanks

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    September 30, 2020 at 6:52 pm #229991

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    September 30, 2020 at 9:24 pm #230008

    [email protected]
    Participant

    Dear Elise,

    I have checked and done it one by one as plugin deactivated then activiated it again one by one. I already try reinstalled wpbakery too. But, the problem still exist.
    Please kindly help me.

    Thabks again,
    Warm regards,
    IDH

    September 30, 2020 at 9:53 pm #230011

    Elise Noromit
    Member

    Hello,

    Please deactivate and delete Elementor.

    WoodMart works with either WP Bakery builder or Elementor builder at once, but not with both at the same time.

    Please confirm the permit to deactivate the plugins not related to the theme and switch to the child theme.

    Best Regards

    October 1, 2020 at 1:39 am #230033

    [email protected]
    Participant

    Dear Elise,

    Yes I have deleted elementor, then repeat once again deactivated plugins that did not related with themes. please help me check it again, the problem is still exist as WPBakery front end editing can not working.

    Thanks,
    IDH

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    October 1, 2020 at 1:52 am #230036

    [email protected]
    Participant

    Dear Elise,

    Please kindly help with any action needed to activate front end WPBakery editor,or I need suggestion or solution for this problem. I have gave the temporary access for that. thanks again,

    IDH

    October 1, 2020 at 6:04 am #230058

    [email protected]
    Participant

    Dear Elise or anybody who can help,

    are you there, woodmart support team?

    Thanks,
    IDH

    October 1, 2020 at 7:19 am #230086

    [email protected]
    Participant

    Hello,

    I wanna give 5 star for this theme, please give any response.

    Thanks,
    IDH

    October 1, 2020 at 8:07 am #230101

    [email protected]
    Participant

    Hello Xtemos team,

    Would you please give me any update of this problem? Or you are still handling this? Please give your customer some information.

    October 1, 2020 at 9:25 am #230126

    [email protected]
    Participant

    Dear Xtemos team,

    Why I did not received any replied yet? I am a premium customer too, and have paid the support. I can see any replies for other topics, but I just ignored by your team. Really, I need urgent help from this support forum. Its really disappointing wasting time waiting your teams reply. Please respond this topics.

    Thanks again,
    IDH

    October 1, 2020 at 9:37 am #230131

    Elise Noromit
    Member

    Hello,

    We are now checking your site. I have checked without plugins and on the parent theme the problem remains. Now our dev team is working on your issue. As soon as we get the reason we shall let you know. By default, there is no problem with front editing. Something causes on your site and we are searching for what it is.

    Best Regards

    October 1, 2020 at 9:45 am #230133

    Elise Noromit
    Member

    P.s.

    Please provide FTP access to the private area.

    Best Regards

    October 1, 2020 at 9:52 am #230137

    [email protected]
    Participant

    Okey, that is a good news. Thanks for your response. Please find the temporary ftp access below.

    October 1, 2020 at 12:09 pm #230186

    Elise Noromit
    Member

    Hello,

    We have checked and see a lot of errors in the WordPress admin http://prntscr.com/ur76pv

    These errors are caused by some code that adds defer attribute to JS files incorrectly. http://prntscr.com/ur77gm

    We have also checked the issue on other themes and see the same errors. We think that you need to backup your content and reinstall WordPress.

    Best Regards

    October 1, 2020 at 12:54 pm #230195

    [email protected]
    Participant

    Okay, I will try it right now.

    October 1, 2020 at 1:06 pm #230200

    [email protected]
    Participant

    Dear Elise,

    Is it means that I should Re-uploading the latest copy of WordPress to myserver, excluding the wp-content folder and wp-config-sample.php file?
    Which step better for me to do it,
    1. Reinstall it using wordpress dashboard? or,
    2. Reinstall it using FTP, I backup my WP content then reinstall wordpress and back up the content?

    Thx

    October 1, 2020 at 1:55 pm #230227

    Elise Noromit
    Member

    Hello,

    Make the full backup of your site.

    Then export only content: Dashboard > Tools > Export.

    Then export Theme Settings: Dashboard > Theme Settings > Export / Import – press “export” the file would be downloaded to your PC.

    If you have custom widgets in Appearance > Widgets, copy, save them.

    Then Reinstall the WordPress,

    Upload our theme, install all the plugins in Appearance > Install plugins.

    Import the content.

    Import the Theme Settings.

    Insert the widgets.

    That is all.

    Best Regards.

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