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WPBakery Page Builder Issue

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • October 5, 2020 at 12:12 am #230846

    gipsysaif
    Participant

    Hi, Xtemos Team,
    I have an issue with WPBakery Page Builder.
    Details issue: when I want to add a new product from my shop manager user role can’t use the backend editor. actually when I click on the backend editor the whole page section disappears.

    October 5, 2020 at 8:21 am #230922

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :-).

    Please Go to Wp-Bakery Page Builder >> Role Manager and enable the back-end editor for the user role.

    Screenshot for Clarification: https://ibb.co/Dp0CJ1R

    Then clear the cache and check back.

    Regard’s.
    Xtemos Studio.

    October 6, 2020 at 6:41 pm #231339

    gipsysaif
    Participant

    Before and as you mention:(Go to Wp-Bakery Page Builder >> Role Manager and enable the back-end editor for the user role) I already did it but still, the backend editor missing on the product page.

    October 7, 2020 at 6:43 am #231398

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please make sure that you have set the WP Bakery page builder settings for the Shop Manager user role as shown in the below screenshot:
    http://prnt.sc/uujapn

    If still, your issue will not be solved then please deactivate all the third party plugins on your site and activate the Parent-Theme and send me the administrator login details of your site so I will check the issue and solve it on your site.

    Best Regards.

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Viewing 4 posts - 1 through 4 (of 4 total)