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Variations Images Gallery doesn't load properly

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • October 10, 2020 at 9:41 pm #232318

    viapampa
    Participant

    Hi, I love your theme!. However, I’ve come across a problem when I enter the single product page and click on tje diferent color variations and the gallery on the left doesn’t show up when I select them from left to right. See picture attached how the gallery looks (you can enter the website as well to see it live).

    If after doing that I go back from right to left, then all the galleries are ok. It’s like I need to click on them twice before they work.

    What could be the problem?

    Thanks in advance.

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    October 11, 2020 at 8:14 am #232368

    Elise Noromit
    Member

    Hello,

    When you click a color swatch main image changes, I have checked on your site it works properly.

    Please provide the page URL with the problem and explain how did you expect it should work.

    Best Regards

    October 11, 2020 at 2:37 pm #232418

    viapampa
    Participant

    Hi, the main image is ok, it does have to change. But the variation gallery (on the left) is not loading properly. When I click on the variation swatches and select them from left to right, they don’t load ok. Then, when I click backwards (from right to left), they do. See video in private content.

    October 12, 2020 at 9:03 am #232533

    Elise Noromit
    Member

    Hello,

    Provide the site admin access and confirm the permit to deactivate the plugins not related to the theme for the while of checking what may take 15 minutes.

    Best Regards

    October 12, 2020 at 3:00 pm #232677

    viapampa
    Participant

    Hi Elise,

    You can find the credentials in the Private Content section.

    Thanks.

    October 12, 2020 at 3:01 pm #232679

    viapampa
    Participant

    Sorry, email was wrong.

    October 12, 2020 at 10:05 pm #232768

    Elise Noromit
    Member

    Hello,

    You have 48 plugins so most likely one of them causes the problem. Please make the backup of the site and deactivate them all excepting WPML and plugins related to the theme: 

    Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

    Then activate one by one checking the gallery to detect which one causes the problem.

    Best Regards

    October 13, 2020 at 3:23 pm #232974

    viapampa
    Participant

    Hi Elise, I deactivated all the plugins, only left woocommerce and woodmart core. It’s still not working so I put them back up.

    What else can it be?

    October 14, 2020 at 7:03 am #233098

    Elise Noromit
    Member

    Hello,

    Please provide FTP access into the private area we need to check deeper.

    Best Regards

    October 14, 2020 at 3:13 pm #233245

    viapampa
    Participant

    For sure. See private area. Thanks.

    October 15, 2020 at 8:36 am #233423

    Elise Noromit
    Member

    Hello,

    Please advise the route of the site folders. We cannot find them. https://prnt.sc/uzpbw0

    Best Regards

    October 15, 2020 at 2:51 pm #233542

    viapampa
    Participant

    Hi, that is CLICKANDBUILDS. See picture attached.

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    October 16, 2020 at 7:30 am #233703

    Elise Noromit
    Member

    Hello,

    Please add this code to the Theme Settings > Custom JS > On document ready: 

    jQuery(window).on('main_gallery_replaced', function(){
	jQuery('.images .thumbnails').imagesLoaded(function () {
		setTimeout(function(){
			jQuery('.images .thumbnails').slick('reinit');
		}, 100);
	});
});

    Please check how it works.

    Best Regards

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Viewing 13 posts - 1 through 13 (of 13 total)