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URGENT Theme "Experiencing a Technical Issue" PLEASE HELP

Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 14, 2020 at 9:13 pm #233299

    jacknowles
    Participant

    Using the woodmart theme. Tried changing a carousel slider on the homepage and clicked update. Now my Website is fully down and elementor isn’t responding either. Received an email instantly from wordpress stating this “Since WordPress 5.2 there is a built-in feature that detects when a
    plugin or theme causes a fatal error on your site, and notifies you
    with this automated email.

    In this case, WordPress caught an error with your theme, Woodmart.”

    Urgently need to get the site back up. Whats happened with your theme?

    October 14, 2020 at 9:14 pm #233300

    jacknowles
    Participant

    Error details:

    Error Details
    =============
    An error of type E_ERROR was caused in line 225 of the file
    /home/customer/www/scooterworks.co.uk/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/swatches.php.
    Error message: Uncaught Error: Call to a member function get_id() on
    null in /home/customer/www/scooterworks.co.uk/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/swatches.php:225
    Stack trace:
    #0 /home/customer/www/scooterworks.co.uk/public_html/wp-content/themes/woodmart/woocommerce/content-product-list.php(49):
    woodmart_swatches_list()
    #1 /home/customer/www/scooterworks.co.uk/public_html/wp-includes/template.php(732):
    require(‘/home/customer/…’)
    #2 /home/customer/www/scooterworks.co.uk/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(283):
    load_template(‘/home/customer/…’, false)
    #3 /home/customer/www/scooterworks.co.uk/public_html/wp-content/themes/woodmart/woocommerce/content-product.php(90):
    wc_get_template_part(‘content’, ‘product-list’)
    #4 /home/customer/www/scooterworks.co.uk/public_html/wp-includes/template.php(732):
    require(‘/home/customer/…’)
    #5 /home/customer/www/scooterworks.co.uk/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php

    October 14, 2020 at 9:38 pm #233312

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins to deactivated for us to check and provide your site admin access to the private area.

    If you cannot keep the site without the plugins confirm the permit for us to deactivate for the while of checking what may take up to 15 minutes.

    Best Regards

    October 14, 2020 at 9:56 pm #233322

    jacknowles
    Participant

    No luck with deactivating plugins. How do I go about doing this > “provide your site admin access to the private area”.

    October 14, 2020 at 10:13 pm #233328

    jacknowles
    Participant

    Problem is now only persisting on homepage. Still unsure whats causing it

    October 15, 2020 at 8:38 am #233427

    Elise Noromit
    Member

    Hello,

    Please move the copy of your site to a testing platform so that we could test and check.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)