Unable to view categories in SHOP menu

This topic has 10 replies, 2 voices, and was last updated 4 years, 1 month ago by Elise Noromit.

Viewing 11 posts - 1 through 11 (of 11 total)

Author

Posts
October 20, 2020 at 6:46 pm #234826

wielbert
Participant

Hi , I cant see images in the page

Its under the shop page

please find the screenshot

Attachments:
You must be logged in to view attached files.

October 20, 2020 at 7:45 pm #234838

Elise Noromit
Member

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

October 20, 2020 at 8:01 pm #234842

wielbert
Participant

Hi Ellie,

I have only activated the themes required for woodmart. I have switched from Child to Parent and Vice Versa. However, I am not able to view anything

October 21, 2020 at 9:07 am #234957

Elise Noromit
Member

Hello,

The page settings have the title background option. It was transparent on the white background of the page and the content was also white that is why you could not see. I have set the black background for the title and now you can see the categories https://prnt.sc/v3of3v

Best Regards

October 21, 2020 at 2:01 pm #235058

wielbert
Participant

Hi,

Thank you for your quick note.

I wanted to add an image in the background. Can we revert to a white background with the default image that comes when we import the demo? Besides that you will notice something called jewellery next to the home decor which has a small icon.. how do I remove it?

Could you redirect me how I can do the changes in the future?

October 21, 2020 at 9:22 pm #235138

Elise Noromit
Member

Hello,

Yes, sure you can set any color or image, if you change the background, check the test settings as well: Text color for the title – Inherit, Light, Dark;

More details are here: https://xtemos.com/docs/woodmart/options-for-pages/

Best Regards

October 22, 2020 at 6:38 pm #235430

wielbert
Participant

Hi Team,

This is what i am looking for.. The banner

Attachments:
You must be logged in to view attached files.

October 22, 2020 at 6:54 pm #235432

wielbert
Participant

Could you suggest why do i see two Jewellery options in the shop page

October 22, 2020 at 9:31 pm #235465

Elise Noromit
Member

Hello,

You need to check your content, perhaps you have duplicated the content. Please provide your site admin access and page URL with the problem if you cannot solve it.

Best Regards

October 22, 2020 at 9:51 pm #235470

wielbert
Participant

Hello Elise,

I figured out the issue and I followed the suggestions before and read through your KB.

Yup the issue was I deleted all the demo images from the media file and SVG icons.. that’s why i couldn’t see the shop banner. I am slowly figuring out now

Thank you again for all your help. Sometimes we get a little panic!

You can close the ticket.

Cheers

October 23, 2020 at 7:58 am #235541

Elise Noromit
Member

You are welcome!
Author

Posts