Website is taking time to reload

This topic has 63 replies, 4 voices, and was last updated 4 years, 1 month ago by Artem Temos.

Viewing 30 posts - 1 through 30 (of 64 total)

1 2 3 →

Author

Posts
November 1, 2020 at 3:18 pm #237702

middleeast
Participant

Hi,
When am working on website is taking too much for reloading and physical memory is too high also, i didnt install any other plugin only in-build plugin with theme.

Please reply me as soon as possible.

Thanks

Attachments:
You must be logged in to view attached files.

November 2, 2020 at 6:24 am #237795

middleeast
Participant

Hello brother am expecting quick solution from you

November 2, 2020 at 7:12 am #237804

Artem Temos
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

November 2, 2020 at 10:03 am #237877

middleeast
Participant

I talk with GoDaddy people they are saying from our theme issue, when am trying to do anything in home page its happening

November 2, 2020 at 10:43 am #237886

Artem Temos
Keymaster

Please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not. Send us some screenshots of how it works.

November 2, 2020 at 1:40 pm #237961

middleeast
Participant

Hello,

Am realised the problem when am working on only home page no any other page

November 2, 2020 at 2:17 pm #237972

Artem Temos
Keymaster

We have tested your home page and see that it usually loads in 6-7 seconds https://gyazo.com/b3be9b95a856cff51dceecf89ea54cb6
You need to optimize your website loading using some cache plugin like WP Rocket, CDN service etc. Also, try to disable all external plugins that are not related to our theme and check the performance.

November 2, 2020 at 2:28 pm #237978

middleeast
Participant

Hello,

Attachments:
You must be logged in to view attached files.

November 3, 2020 at 7:11 am #238111

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

November 3, 2020 at 8:42 am #238134

middleeast
Participant

Hi the problem is actually from woodmart core once i disable this plugin now there is no problem can you please check and services provider already enabled file_get_contents and am expecting reply from you as soon as possible coz my work is stuck now

November 3, 2020 at 9:18 am #238148

middleeast
Participant

Artem Temos, Am waiting for your reply please

November 3, 2020 at 10:27 am #238174

middleeast
Participant

Artem Temos, you are support is making me too much delay please kindly reply fast.

November 3, 2020 at 10:57 am #238193

Artem Temos
Keymaster

Please, disable all external plugins and enable WoodMart Core so we can check.

November 3, 2020 at 10:59 am #238194

middleeast
Participant

I already disable all external plugins and please kindly reply fast.

November 3, 2020 at 11:01 am #238196

Artem Temos
Keymaster

The Promo Banner is working correctly now https://gyazo.com/1077f77ff385306f9767db446af6e54b

November 3, 2020 at 11:06 am #238202

middleeast
Participant

Ok let me check

November 3, 2020 at 11:11 am #238204

middleeast
Participant

Hello still its taking time i shared here cpanel screenshot

Attachments:
You must be logged in to view attached files.

November 3, 2020 at 12:11 pm #238224

Artem Temos
Keymaster

You need to optimize your website loading using some cache plugin like WP Rocket, CDN service etc. Also, try to disable all external plugins that are not related to our theme and check the performance.
We provide support via our forum platform only.

November 3, 2020 at 12:11 pm #238225

middleeast
Participant

Artem Temos, guys getting any reply from you taking too much time, am waiting for you reply, lease try to solve the problem as soon as possible.

And you told me “The Promo Banner is working correctly” please try to do changes from home page and try to save then only you will feel the problem.

Please reply me as soon as possible.

Thanks,
Fasal,
+971 55 824 3131.

November 3, 2020 at 12:18 pm #238229

middleeast
Participant

Is there any chance to change the supporting agent please if you can please do at least this

November 3, 2020 at 12:19 pm #238230

Artem Temos
Keymaster

It seems to be some problem with Media library on your website. We can’t even access it. Could you please try to switch to default WordPress theme and check if you are able to visit the Media library and edit home page “Single image” elements?

November 3, 2020 at 12:22 pm #238232

middleeast
Participant

Now physical ram is too heigh after some time only it will be normal

November 3, 2020 at 12:23 pm #238233

Artem Temos
Keymaster

OK, please, test how everything works with when our theme is disabled. The issues seems to be related to images in the Media library.

November 3, 2020 at 12:32 pm #238234

middleeast
Participant

Before i created a test page now i deleted everything from that page then try to save i can not.

November 3, 2020 at 1:14 pm #238248

middleeast
Participant

Hi i too risk i already disabled the our theme then i enable twenty twenty then i edited test page “Single image” elements, now there i no any problem you can check now and i didnt disabled any plugin as well.

Im expecting fast reply from you and am waiting here in Dubai time now 5:14PM

Thanks.

November 3, 2020 at 1:26 pm #238252

Artem Temos
Keymaster

Try to add multiple Single images like you have on the home page. So add 20-30 images and test how it works with a default theme.

November 3, 2020 at 1:38 pm #238255

middleeast
Participant

Are you trying when am trying to add images now i can not Physical Memory Usage too heigh

November 3, 2020 at 2:05 pm #238266

middleeast
Participant

Now you know what is the problem right please try to fix coz have pressure in my office and direct from boss also please am waiting for your reply.

Thanks.

November 3, 2020 at 2:06 pm #238267

Artem Temos
Keymaster

We don’t know what the problem since it happens even when the theme is not activated. It may be due to some problem with your hosting server or WordPress installation.

November 3, 2020 at 2:25 pm #238287

middleeast
Participant

Hosting server they are saying there is no any problem with them and please kindly recommend me what i have to do.

Thanks.
Author

Posts