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Will updates stop after support period expire?

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • November 1, 2020 at 6:51 pm #237737

    RomainLef
    Participant

    Dear you,

    I have been a tremendously happy Woodmart user, but I am afraid I will not be able to extend my support this winter. Therefore, I would like to ask you a stupid question: will I still receive updates for my theme even if I don’t renew the support period?

    Thanking you for you attention, I wish you a very nice day.

    Best regards,

    Romain

    November 1, 2020 at 7:43 pm #237749

    Elise Noromit
    Member

    Hello,

    You will be able to update your theme regardless of the theme support. You can update your theme in Appearance > Themes > Woodmart (parent) > update. Alternatively, you can upload the recent archiver from your account on Themeforest forever till the Themeforest changes the conditions.

    Best Regards

    November 1, 2020 at 8:55 pm #237765

    RomainLef
    Participant

    Thank you so much for answering me that quickly.

    In these crazy times, I wish you well.

    Best regards,

    Romain

    November 1, 2020 at 10:30 pm #237774

    RomainLef
    Participant

    Mrs Noromit,

    I wanted to try reinstalling Woodmart on one of my websites where the WoodMart license key was activated, because I wanted to switch from WP Bakery to Elementor, but I have unfortunately lost access to my themeforest account. May I please ask you if there is a possibility to download the theme and get back my licence key from somewhere?

    Thanking you for your attention,

    Best regards,

    Romain

    November 2, 2020 at 9:19 am #237859

    Elise Noromit
    Member

    Hello,

    Please restore your account, there should be the option. Contact Themeforest support. Also, send me your email in the private area, I will send you the purchase code and theme.

    Best Regards

    November 2, 2020 at 9:41 am #237866

    RomainLef
    Participant

    Mrs Noromit,

    Thank you for these information. Please find attached below my current e-mail address.

    Thanking you again for your attention, i wish you a very nice day.

    Best regards,

    Romain

    November 2, 2020 at 2:24 pm #237975

    Elise Noromit
    Member

    Hello,

    I have sent all the information as well as the theme archive to your mail.

    Best Regards

    November 3, 2020 at 12:15 am #238067

    RomainLef
    Participant

    Hi again,

    Awesome! Thank you so much for your help. I do appreciate.

    I wish you well.

    Best regards,

    Romain

    November 3, 2020 at 9:53 am #238155

    Elise Noromit
    Member

    Hello,

    Please note: It is not possible to convert an existing site that is built on WP bakery page builder into Elementor. In order to have a site basing on the Elementor builder, it is necessary to replicate the site from scratch on a new WordPress installation with the Elementor plugin.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)