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Description not showing?

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 3, 2020 at 2:59 pm #238305

    ledarc40180
    Participant

    Hello, I have just created a product page and the description does not show?

    November 3, 2020 at 8:25 pm #238394

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area. The styles hide the content, I will check the styles.

    Best Regards

    November 4, 2020 at 2:45 am #238461

    ledarc40180
    Participant

    All the other product pages are showing the description… what is the ‘styles’?

    November 4, 2020 at 8:27 am #238508

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.

    Best Regards

    November 4, 2020 at 10:00 am #238540

    ledarc40180
    Participant

    our website is live so to deactivate plugins etc is too much of a problem…

    We create a new product and copy text / photos – works fine. Thanks

    November 4, 2020 at 12:25 pm #238609

    Elise Noromit
    Member

    Hello,

    Please clone your site and move to a staging platform where we can test the issue.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)