503 recurring error

This topic has 10 replies, 3 voices, and was last updated 3 years, 10 months ago by Artem Temos.

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November 3, 2020 at 9:07 pm #238411

scalderbank
Participant

Hello,

I’m receiving a recurring 503 error. It happens fairly often, around once or twice a day when I’m trying to load a page, but when I refresh the page it works. I thought it might be a memory problem, but I asked my host and they said it is related to the theme. I have included a login link and the full error message below.

Please could you look into this for me?

Thanks!

November 3, 2020 at 9:53 pm #238422

CostAero
Participant

I have the same issue. Next time you notice the page hanging, or any part of the site “hanging”. Go into Cpanel and look for the problem. You might notice this image similar to yours. i am on hostwinds.

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November 3, 2020 at 9:54 pm #238424

CostAero
Participant

I had the problem with the Lightspeed Cache. I disable LS Cache thinking it would help. Nope! The problem is still there. So now I think the Theme has a Code or Script error causing the server to crash!

November 3, 2020 at 9:58 pm #238426

CostAero
Participant

https://xtemos.com/forums/topic/web-site-freezing/

This is my post. I have the same problem as you. I also get the 503 error but only after the Freezing is finished. What is happening is a Script or Software on Theme is causing it to use CPU Resources/Memory and crash the server. The way to fix it is to close out the browser window.

I noticed when I was “multi tasking” it aggravated the problem. Meaning I would open in new window something, while navigating in another. The software did not appreciate multi tasking the site build perhaps you should see what Mannerisms you are using when working on your site as the source of the Script Errors?

November 4, 2020 at 7:11 am #238493

Artem Temos
Keymaster

Hi,

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Regards

November 4, 2020 at 10:32 am #238556

scalderbank
Participant

Hi there – I already asked the host and they sent me the full error, which I have included in the “private” message area below. They told me it is a theme issue, please could you have a look at the full error?

November 4, 2020 at 12:20 pm #238603

Artem Temos
Keymaster

Please, send us your FTP access and also specify where we can see these logs on your server so we can check and fix this.

November 4, 2020 at 8:53 pm #238789

scalderbank
Participant

Hi there, I have included SFTP access details below. I have also installed the plugin query monitor, where you can check the PHP errors that are appearing. The error text that is appearing is included below. Thanks!

November 5, 2020 at 7:10 am #238890

Artem Temos
Keymaster

We see that you have customized theme files. Please, reinstall the theme completely and check again.

November 14, 2020 at 9:24 am #241477

scalderbank
Participant

Hello – yes I have done this. I am still receiving the error from time to time. Is there anything else it could be?

November 15, 2020 at 1:17 pm #241697

Artem Temos
Keymaster

Hello,

How to reproduce the problem now? Please, disable all external plugins temporarily so we can test it.

Kind Regards
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