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Product Page Space Issue

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • November 5, 2020 at 6:24 am #238875

    shoaibstar
    Participant

    Hi sir , i have facing problem with , when i make small screen for test , in desktop , and make laptop size. or some others size. after i make full width , there is lot of space remaning in prodcut pages. i show you screen shot . plz check i attached

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    November 5, 2020 at 9:01 am #238937

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I saw the screenshot you attached and visited your website.

    Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

    If the problem continues then leave all the third-party plugins and provide admin panel login details with the permissions to debug then we will troubleshoot with the theme plugins.

    Regard’s.
    Xtemos Studios.

    November 5, 2020 at 9:10 am #238941

    shoaibstar
    Participant

    Hi sir , i deactive already and checked . but issue is coming same . when i make screen small and big. some time big space remaning , and some time ok

    November 5, 2020 at 10:48 am #239000

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have logged into your website and checked after deactivating the cache plugin and there is no such space as you mentioned.

    Screenshot for Clarification: https://prnt.sc/vdxn1l

    Please deactivate the cache plugin and check back after clearing the browser cache.

    Regard’s.
    Xtemos Studios.

    November 5, 2020 at 11:38 am #239020

    shoaibstar
    Participant

    hi sir i checked same issue coming. i make video and sending you attachment

    November 5, 2020 at 11:39 am #239022

    shoaibstar
    Participant

    video not upload .. i am sharing you link of my video . i upload my google drive .
    https://drive.google.com/file/d/1ky0ob34cig3eCuB68RsJh60wiDk5YEvb/view?usp=sharing

    November 5, 2020 at 1:12 pm #239068

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I watched the video you attached and revisited your website.

    Please deactivate all the third-party plugins, activate the parent theme, and check back after deactivating the cache plugin.

    If the problem continues then leave all the third-party plugins and tell then we will troubleshoot with the theme plugins.

    Because currently all the third-party plugins are activated.

    Best Regards.

    November 5, 2020 at 1:20 pm #239079

    shoaibstar
    Participant

    sir when i checked , i active again . now i deactive again . all plugin i deactive still problem is coming. i send you screen shot

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    November 6, 2020 at 7:54 am #239313

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have revisited your website and checked and there is no such space as you mentioned. Please clear the cache and check back.

    Video for Clarification: https://jmp.sh/fQAZfhk

    Best Regards.

    November 10, 2020 at 4:07 pm #240499

    shoaibstar
    Participant

    hi sir, i jsut disbale all plugin , and remove cache , everything sir. still problem is coming . space is coming. when i make small screen and then big. i send you video also . how space is coming . https://ibb.co/qWzgvyT

    November 11, 2020 at 7:37 am #240623

    Artem Temos
    Keymaster
    Xtemos team

    It happens only when you manually change the size of the browser from mobile to desktop and the gallery is not recalculated so fast. You need to resize it a bit more to fix https://gyazo.com/497b35f7a3690cec4883163d9975e719
    But it is not the problem since your customers will not do this with their browsers. And on real mobile devices, it will work without any problems.

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Viewing 11 posts - 1 through 11 (of 11 total)