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An update of the theme

Viewing 16 posts - 1 through 16 (of 16 total)
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  • November 5, 2020 at 7:32 am #238892

    _7
    Participant

    Couldn’t update the theme. When updating, Error: Update failed: the Archive could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): the end of the Central signature of the Dir record could not be found

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    November 5, 2020 at 8:02 am #238894

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    November 5, 2020 at 8:18 am #238912

    _7
    Participant

    I can. I’ll disable plugins. How do I grant access ?

    November 5, 2020 at 8:24 am #238915

    Artem Temos
    Keymaster

    Please, send us your admin access via the Private content field here.

    November 5, 2020 at 8:32 am #238919

    _7
    Participant

    Excuse me. but you can describe in more detail how to do this

    November 5, 2020 at 8:40 am #238925

    _7
    Participant

    Provided

    November 5, 2020 at 9:50 am #238929

    Artem Temos
    Keymaster

    We don’t have an access to Appearance -> Themes with this account.

    November 5, 2020 at 9:56 am #238963

    _7
    Participant

    fixed. try again

    November 5, 2020 at 12:04 pm #239026

    Artem Temos
    Keymaster

    Please, provide us your purchase code and FTP account also.

    November 5, 2020 at 12:07 pm #239029

    _7
    Participant

    code

    November 5, 2020 at 12:12 pm #239030

    _7
    Participant

    FTP account

    November 5, 2020 at 12:37 pm #239044

    Artem Temos
    Keymaster

    We have updated the theme for you after reactivation. Please, check how it works.

    November 5, 2020 at 12:39 pm #239046

    _7
    Participant

    next time I’ll be able to do it myself in automatic mode ?

    November 5, 2020 at 12:52 pm #239050

    Artem Temos
    Keymaster

    Yes, you should be able to update it without problems now.

    November 5, 2020 at 12:54 pm #239051

    _7
    Participant

    Well. Thanks. I wonder what the reason was ?

    November 5, 2020 at 12:56 pm #239054

    Artem Temos
    Keymaster

    We don’t know why, but the theme was not actually activated. So we deactivated and activated it again. Something went wrong when you activated the theme before.

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Viewing 16 posts - 1 through 16 (of 16 total)