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New update not installing

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • November 9, 2020 at 9:21 pm #240275

    dalom2193
    Participant

    Hi,
    Thanks for the wonderful theme. I am currently using version 5.2.0. When I tried to update to 5.3.3 a bad format message appeared. I am attaching screenshot. Could you please help me with this?
    Thanks-
    Sanjida

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    November 10, 2020 at 7:05 am #240324

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Try to deactivate the theme in Dashboard -> WoodMart -> Theme License and then activate it with your purchase code. Go to Dashboard -> Updates and click on the “Check again” button. Then you should be able to update the theme without any problems.

    Kind Regards

    November 10, 2020 at 8:02 pm #240552

    dalom2193
    Participant

    Hi, I have activated theme with purchase code but problem persists. Any further suggestions please?

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    November 11, 2020 at 7:40 am #240628

    Artem Temos
    Keymaster
    Xtemos team

    Please, send us your admin access so we can try.

    November 13, 2020 at 4:01 am #241192

    dalom2193
    Participant

    Hi, here it is

    November 13, 2020 at 7:38 am #241224

    Artem Temos
    Keymaster
    Xtemos team

    It seems like you didn’t deactivate and activate the theme as we asked you. Now your theme is updated correctly. Please, check from your side.

    November 13, 2020 at 6:09 pm #241360

    dalom2193
    Participant

    Many thanks for your kind support. It is working fine

    November 14, 2020 at 8:52 am #241474

    Artem Temos
    Keymaster
    Xtemos team

    Great, you are welcome!

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