Google sign in button doesn't comply with "Google branding guidelines"

This topic has 6 replies, 2 voices, and was last updated 4 years, 3 months ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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November 17, 2020 at 6:34 am #242159

freddymcbob1
Participant

First issue

This is the email I received from Google:

Dear Developer,
Thanks for your patience while we reviewed your project.

You need to update the Google sign-in button on your project’s homepage https://[my-url] so that it complies with the Google sign-in branding guidelines. Please see attached screenshot for reference.

Reply to this email when you’ve made this update to continue with the verification process.

If you have any other questions, you can read the OAuth Application Verification FAQ or reply directly to this email.

(I haven’t included the screenshot because it’s just a screenshot of my login button. I will include the site URL in the private content.)

Second issue

My Google login button doesn’t work. I followed the instructions perfectly, and it is working from Google’s end, but something with the theme isn’t working because I get a 403 forbidden error once I try to sign in with the Google account. You can replicate the issue by trying to sign in with your Google account on the website.

November 17, 2020 at 7:34 am #242173

Artem Temos
Keymaster

Hello,

Be sure that you have enabled Alternative social login buttons style option in Theme Settings -> Login/Register.
As for the second issue, please, disable all external plugins and send us your FTP access so we can check it.

Kind Regards

November 17, 2020 at 7:55 am #242180

freddymcbob1
Participant

Alternative social login buttons style was on the whole time.

November 17, 2020 at 9:08 am #242204

Artem Temos
Keymaster

So it means that the button has the right style. You need to contact their support for help in this situation.

November 17, 2020 at 9:15 am #242207

Artem Temos
Keymaster

The FTP access seems to be wrong and we can’t access http://prntscr.com/vkmam6

November 18, 2020 at 2:13 am #242435

freddymcbob1
Participant

The button does not have the right style. Their team already said this. If Google tells me that their button doesn’t follow their guidelines, I believe Google.

I updated the FTP details.

November 18, 2020 at 7:47 am #242478

Artem Temos
Keymaster

Yes, but we already discussed this with Google on other projects, and our alternative style is approved by their team. Probably, they didn’t see your button’s style.
If you will read their documentation, you will see that our theme confronts all their main requirements.

And provide us your admin access, please. Disable all kinds of cache on your website and on the server.
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