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SLIDER ITEM BACKGROUND IMAGE DOESN'T SHOW UP ON MOBILE DEVICE

Viewing 12 posts - 1 through 12 (of 12 total)
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  • November 19, 2020 at 4:21 pm #242932

    alesans
    Participant

    Hi Xtemos team!

    I have an issue with the slider that comes with WoodMart. For some reason, the second slide background image on the home page doesn’t show up on mobile devices, just the background color. I have tested my website on 4 devices. It does look good on desktop.

    Could you please help me to solve this issue?

    Thank you in advance for your help and support!

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    November 19, 2020 at 6:08 pm #242947

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I have checked your site both in the browser in my phone (android) the second background appears, however, it is cut that is why you cannot see it https://gyazo.com/db01cf77baaf38e52da1ac7faab5a126

    Try to upload a smaller image in the background.

    Best Regards

    November 19, 2020 at 6:38 pm #242953

    alesans
    Participant

    Hello Elise,

    Oh, that’s weird, it doesn’t show up for me at all like in your case, It just shows the background color like in the attached example. The phones I tested are android too. I will optimize the images and see if that can fix it.

    Thank you very much! 🙂

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    November 19, 2020 at 6:57 pm #242958

    alesans
    Participant

    Hello Elise,

    I did the slide again from scratch and now it shows on my end! Do you know how to change the order of the slides? I am using Elementor.

    Thanks in advance!

    November 20, 2020 at 10:16 am #243120

    Elise Noromit
    Member

    Hello,

    Please change the number in the title https://prnt.sc/vmqb1s

    Best Regards

    November 21, 2020 at 4:12 pm #243445

    alesans
    Participant

    Hi Elise,

    Thanks that worked! but I still have the same problem with the second slider. Sometimes the background image shows on mobile, but most of the time it doesn’t, it just shows the background color. I tried cleaning the cache multiple times of my website and devices…

    Best Regards

    November 21, 2020 at 10:25 pm #243520

    Elise Noromit
    Member

    Hello,

    Try to upload an image with a smaller file size and check, most likely it takes more time to upload.

    Best Regards

    November 21, 2020 at 10:34 pm #243524

    alesans
    Participant

    Hello Elise,

    But I tried that and it just never loads..

    November 23, 2020 at 12:39 am #243691

    alesans
    Participant

    I have attached a video to better explain the problem I am facing with my website.

    Thanks!

    November 23, 2020 at 9:25 am #243767

    Elise Noromit
    Member

    Hello,

    What device do you use? I am checking on my android, everything works well.

    I attach video.

    Best Regards

    November 23, 2020 at 1:13 pm #243870

    alesans
    Participant

    Hello Elise,

    I tested out in a HUAWEI P8, Y5, P10, Samsung Galaxy M10, and 100MB of internet. In tablet and desktop works fine!

    I don’t know if it could be a problem with caching? I am using Breeze Plugin. I saw the video and it doesn’t work like that for me…

    Best Regards

    November 23, 2020 at 5:39 pm #243947

    Elise Noromit
    Member

    Hello,

    Try to deactivate all the caching plugins and check again.

    Best Regards

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Viewing 12 posts - 1 through 12 (of 12 total)