Home Forums WoodMart – Premium Template SLIDER ITEM BACKGROUND IMAGE DOESN'T SHOW UP ON MOBILE DEVICE

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This topic contains 11 replies, has 2 voices, and was last updated by Elise Noromit Elise Noromit 10 hours, 41 minutes ago.

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  • #242932

    alesans
    Customer

    Hi Xtemos team!

    I have an issue with the slider that comes with WoodMart. For some reason, the second slide background image on the home page doesn’t show up on mobile devices, just the background color. I have tested my website on 4 devices. It does look good on desktop.

    Could you please help me to solve this issue?

    Thank you in advance for your help and support!

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    • This topic was modified 4 days, 11 hours ago by  alesans.
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    #242947

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I have checked your site both in the browser in my phone (android) the second background appears, however, it is cut that is why you cannot see it https://gyazo.com/db01cf77baaf38e52da1ac7faab5a126

    Try to upload a smaller image in the background.

    Best Regards

    #242953

    alesans
    Customer

    Hello Elise,

    Oh, that’s weird, it doesn’t show up for me at all like in your case, It just shows the background color like in the attached example. The phones I tested are android too. I will optimize the images and see if that can fix it.

    Thank you very much! 🙂

    • This reply was modified 4 days, 9 hours ago by  alesans.
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    #242958

    alesans
    Customer

    Hello Elise,

    I did the slide again from scratch and now it shows on my end! Do you know how to change the order of the slides? I am using Elementor.

    Thanks in advance!

    #243120

    Hello,

    Please change the number in the title https://prnt.sc/vmqb1s

    Best Regards

    #243445

    alesans
    Customer

    Hi Elise,

    Thanks that worked! but I still have the same problem with the second slider. Sometimes the background image shows on mobile, but most of the time it doesn’t, it just shows the background color. I tried cleaning the cache multiple times of my website and devices…

    Best Regards

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    • This reply was modified 2 days, 12 hours ago by  alesans.
    #243520

    Hello,

    Try to upload an image with a smaller file size and check, most likely it takes more time to upload.

    Best Regards

    #243524

    alesans
    Customer

    Hello Elise,

    But I tried that and it just never loads..

    #243691

    alesans
    Customer

    I have attached a video to better explain the problem I am facing with my website.

    Thanks!

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    #243767

    Hello,

    What device do you use? I am checking on my android, everything works well.

    I attach video.

    Best Regards

    #243870

    alesans
    Customer

    Hello Elise,

    I tested out in a HUAWEI P8, Y5, P10, Samsung Galaxy M10, and 100MB of internet. In tablet and desktop works fine!

    I don’t know if it could be a problem with caching? I am using Breeze Plugin. I saw the video and it doesn’t work like that for me…

    Best Regards

    • This reply was modified 15 hours, 5 minutes ago by  alesans.
    #243947

    Hello,

    Try to deactivate all the caching plugins and check again.

    Best Regards

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