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Mobile Menu Not Active (Urgent)

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 21, 2020 at 6:16 pm #243478

    [email protected]
    Participant

    I cannot find the reason why the mobile menu is not working.

    November 21, 2020 at 7:29 pm #243485

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    November 21, 2020 at 7:32 pm #243486

    [email protected]
    Participant

    What does “switch the parent theme” mean?
    I have tried to turn them all off, and it did not work. 🙁

    November 22, 2020 at 9:36 am #243567

    Elise Noromit
    Member

    Hello,

    Please deactivate and delete Redux and CMB2 plugins they are no more needed in the recent version and check the issue.

    Best Regards

    November 25, 2020 at 6:01 am #244474

    [email protected]
    Participant

    I deactivated the 2 plugins you recommended but then the site menu and header were no longer visible on the mobile. 🙁

    Any other suggestions?

    November 25, 2020 at 10:05 am #244568

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and update following this instruction: https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/ and https://xtemos.com/docs/basel/update-theme/

    Best Regards

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)