Hello,
Thank you very much for choosing our theme and for contacting us.
Most likely, you create the translation incorrectly. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
Please check the video tutorial to see how to save the translation file correctly.
If it does not help, download the latest archive with our theme and take the woodmart/languages/basel.pot file and upload it in your theme in the same place. Then click the “Sync” button in the Loco Translate plugin.
Best Regards