SECOND IMAGE IN PRODUCT PAGE LOOP

This topic has 10 replies, 2 voices, and was last updated 4 years, 3 months ago by Aizaz Imtiaz Awan.

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November 26, 2020 at 7:27 am #244880

FrancoMarini
Participant

Hello
I have a problem with second image in product page.
When i chose 30x30cm and black colour, and i switch from first to second image clicking on right arrow, the image appear for half second and then turn immediatly to first image.

November 26, 2020 at 10:42 am #244968

Aizaz Imtiaz Awan
Keymaster

Hello,

Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

If the problem continues then leave all the third-party plugins deactivated and provide with the admin panel login details of the website with the permissions to debug then we will troubleshoot with the theme plugins.

Best Regards.

November 26, 2020 at 5:48 pm #245123

FrancoMarini
Participant

Hi
How can I clear each in wordpress or woocommerce?
How can I give you permission to debug?

November 26, 2020 at 7:15 pm #245141

FrancoMarini
Participant

I try to disable plugin and the problem still exist

November 26, 2020 at 7:31 pm #245145

FrancoMarini
Participant

we see if we activate Variation Swatches for WooCommerce we have that problem…

November 27, 2020 at 6:11 am #245225

Aizaz Imtiaz Awan
Keymaster

Hello,

As you mentioned if you activate the Variation Swatches for WooCommerce then the issue comes.

Which clears that the issue is not with our theme issue is coming from a third party plugin.

Sorry, but we could not help you with this because the issue is with a third-party plugin.

Regards.
Xtemos Studios.

November 27, 2020 at 11:25 am #245308

FrancoMarini
Participant

Ok thanks. I fix the problem

About principal image,
You can see a picutre attached.
Why is not SQUARE? It should be.
How can I fix?

November 27, 2020 at 11:25 am #245309

FrancoMarini
Participant

image attached now

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November 27, 2020 at 12:04 pm #245329

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshot you attached.

The product images are controlled by woocommerce and our theme doesn’t influence.

You can try setting the main image width from Appearance >> Customize >> Woocommerce >> Product Images.

Screenshot for Clarification: https://prnt.sc/vr6lnh

Best Regards.

November 27, 2020 at 12:12 pm #245332

FrancoMarini
Participant

ok thanks but is very strange… is still in 1:1 square. see attached

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November 27, 2020 at 12:32 pm #245346

Aizaz Imtiaz Awan
Keymaster

Hello,

I saw the screenshot you attached.

It seems that your actual image is less than the width you set for the main image that’s why the crop is not working well.

Please make sure that the images are greater in size for the crop to work properly.

Then clear cache and check back.

Regards.
Xtemos Studios.
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