WP bakery problems + Support plugin

This topic has 5 replies, 2 voices, and was last updated 7 years ago by Artem Temos.

Viewing 6 posts - 1 through 6 (of 6 total)

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November 17, 2017 at 11:18 am #24514

abeldb
Participant

Hello!

I just upgraded to Firefox Quantum and WP 4.9.
It seems that there is a problem with the WPbakery floating windows in the content editing, it is not possible to save, the button does not respond.
The close button works fine.

It seems that there are also other problems with all the extra returns / enters for a blank / extra line in text. And besides, after saving, it jumps to the end of the page.

WP Bakery support said:
This issue has been fixed in our upcoming release 5.4.4 which is currently under review on codecanyon and should be available soon. Meanwhile, if you open a ticket via our support portal: support.wpbakery.com our support team will provide you with the updated version.

I can not access support.wpbakery.com, since I do not have the KEY License

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WP Bakery support said too:
As you got the plugin within a theme, you will need to contact your theme author for support or use support at support.wpbakery.com (You will require a direct license of the plugin for support access).

Please, Can you help me?
Thanks in advance.

November 17, 2017 at 12:25 pm #24519

Artem Temos
Keymaster

Hello,

We are glad to know that you considered using WoodMart for your web-site. I hope you will be happy with it.

We will release a new version of our theme next week and it will include the latest version of Visual Composer too. If you need it now, you can contact us directly via our profile page on Themeforest and we will send you it.

Kind Regards
Xtemos

November 17, 2017 at 12:44 pm #24525

abeldb
Participant

Hello,

We just buy Basel theme and we are developing a website.

Are you suggest us to buy another theme?

It’s yes, bad answer, we need support for now.
I don’t want future/promise solutions, please consider it.

If it’s a automatic advert, bad moment to suggest it.

—
We send us a message directly via Themeforest,
and yes, we have a answer, with another plugin.

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Sorry, I hope that you improve your support with this issue soon.
Thanks.

November 17, 2017 at 12:46 pm #24527

Artem Temos
Keymaster

Sorry, we don’t understand what do you mean. We didn’t suggest you to buy another theme of course. As we said, we will fix this issue asap or even can send you the latest version of the plugin personally now.

November 17, 2017 at 1:00 pm #24528

abeldb
Participant

That’s it!
We just received another email with WP Bakery last version plugin.
Thanks for your help and agility.

—
One more question:
How can we keep dependence plugins updated over time?
(without having to ask them expressly by email)

November 17, 2017 at 2:06 pm #24536

Artem Temos
Keymaster

Unfortunately, it is not possible to make automatic updates for included plugins. You will always get latest versions of our theme updates.
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