SKU search is working incorrectly

This topic has 11 replies, 2 voices, and was last updated 3 years, 9 months ago by Elise Noromit.

Viewing 12 posts - 1 through 12 (of 12 total)

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November 28, 2020 at 6:04 pm #245684

dorian-doors
Participant

Hello! SKU search does not find some prefixes. For example, it finds the prefix OG77, but does not find the prefix OG101.

November 28, 2020 at 8:43 pm #245717

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

The SKU search finds the SKU of the main product. Please provide the product URL sample and site admin access. We will check.

Best Regards

December 8, 2020 at 10:56 pm #249018

dorian-doors
Participant

Check plz

December 9, 2020 at 1:36 pm #249230

Elise Noromit
Member

Hello,

I am checking the search by SKU: https://prnt.sc/vz109c and https://prnt.sc/vz10pn

As you can see the search by SKU works well. Please advise how I can reproduce the problem?

I am checking your variable products, they don’t have SKU https://gyazo.com/c1ee489c8680a41ba63dba65f03aef3a

Best Regards

December 9, 2020 at 10:07 pm #249381

dorian-doors
Participant

Hello!
Elise, plz try this sku TB4-8428. In my experiments not all sku determined. First i thought because variable products no have sku. But
simple products were also not defined. You are lucky)))

December 9, 2020 at 11:18 pm #249408

Elise Noromit
Member

Hello.

Please give me the link with this product I cannot find it in your list: https://prnt.sc/vzcrtl

Best Regards

December 9, 2020 at 11:26 pm #249410

dorian-doors
Participant

Ooops)) I’m sorry. Can’t find it myself. Try this ODG168-6258 plz.

December 10, 2020 at 8:40 am #249506

Elise Noromit
Member

Hello,

This SKU does not exist either https://prnt.sc/vzl0xq

Best Regards

December 14, 2020 at 9:46 pm #250993

dorian-doors
Participant

Hello! Plz check follow.

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December 15, 2020 at 2:01 pm #251168

Elise Noromit
Member

Hello,

Please make the full backup of your site and try to regenerate data for search as shown: http://prntscr.com/w36kmp

Best Regards

December 15, 2020 at 10:26 pm #251270

dorian-doors
Participant

Hello! Thanks! Everything works perfectly))

December 16, 2020 at 8:37 am #251345

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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