500 Internal Server Error on admin page

This topic has 9 replies, 3 voices, and was last updated 4 years, 2 months ago by Artem Temos.

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November 30, 2020 at 7:30 pm #246255

Kagank
Participant

Hello, I have a fresh installation of WordPress with nothing installed, I followed the documentation and installed the theme and plugins. Then, I have an error message when I try to get to the admin page via the link : wwww.eurodecor-eshop.be/wp-admin

The error occurs only on this page/link. If I add /index.php or any other page I can acces the WP motherboard. I know it’s because of plugins because when I uninstall them it works. So i’d like to know if you have any solution to this problem. I already contact my host provider that told me to contact you. Otherwise I’d like to be refund please I have no time to fix errors, I need to work immediatly.

Thank you !

November 30, 2020 at 8:04 pm #246259

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

I have entered the URL without www and could get to the login page https://prnt.sc/vt3x68

Please check and configure the mirror URLs.

Best Regards

November 30, 2020 at 8:17 pm #246264

Kagank
Participant

Thank you for answering fast 🙂

I can get to the log in page but when i click on connect It brings me to the error page.
You can try now I have only Woodmart parent theme and Elementor free version installed and I still get the error page.

I can give you my username and password if you want to enter and see what is wrong. In case I can’t solve the problem is it possible to refund ?

Thank you. Kagan

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November 30, 2020 at 8:24 pm #246270

Elise Noromit
Member

Hello,

Please provide your site admin access to the private area.

Best Regards

November 30, 2020 at 9:01 pm #246283

Kagank
Participant

Hello ! Here you are

Please try to fix this or can I get a refund I need to work asap.
I just need Elementor to create pages no other plugins for the moment.

Thank you

December 1, 2020 at 9:58 am #246433

Artem Temos
Keymaster

Hi,

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help with this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
If you want to return your money back, you can request a refund here https://themeforest.net/refund_requests/new

Regards

December 1, 2020 at 4:13 pm #246621

Kagank
Participant

Alright thank you for the informations.
I’ll try to fix this.

December 2, 2020 at 7:11 am #246806

Artem Temos
Keymaster

You are welcome. Contact us if you will have any extra questions.

December 9, 2020 at 1:54 pm #249245

Kagank
Participant

Hello,

I solve the problem by changing my host provider.

Everything is Ok for the moment.

I’d like to thank the admin for the fast answer.

December 9, 2020 at 2:53 pm #249282

Artem Temos
Keymaster

Great, we are glad that you sorted it out. Feel free to contact us if you will have any questions.
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