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error on checkout with free products

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  • December 3, 2020 at 5:27 pm #247445

    strandcreative
    Participant

    when my total order is 0 (free), i cannot complete checkout.

    the developer console shows these errors:

    Uncaught SyntaxError: Unexpected token ‘<‘ (index):353

    when activating twenty twenty theme i can complete my free order.

    Is this issue to do with needing a payment option within the theme?

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    December 3, 2020 at 10:26 pm #247536

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site as well as the Theme settings export and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by Woocommerce.

    Best Regards

    December 4, 2020 at 9:12 am #247665

    strandcreative
    Participant

    Hi,

    Thank you for the quick response.
    I have activated the Storefront theme and I can complete my purchase without any problems. I do not get the “invalid payment method” error message.

    Thanks

    December 5, 2020 at 11:05 pm #248207

    Elise Noromit
    Member

    Hello,

    Sorry for the delay, I am trying to find a product with a zero price and I see all of them are out of stock, please provide the product URL and details to place the order I will check. https://prnt.sc/vwl8yu

    Best Regards

    December 7, 2020 at 9:06 am #248497

    strandcreative
    Participant

    hey we have now copied this to a staging URL. Details are below.

    December 8, 2020 at 8:43 am #248811

    Elise Noromit
    Member

    Hello,

    Sorry for the delay, I have switched to the parent theme and it works. Most likely some code in the child theme destroys the default Woocommerce functionality.

    Best Regards

    December 8, 2020 at 10:36 am #248838

    strandcreative
    Participant

    hello,

    Did you get taken to the thank you page? when i tested it would not take me to the order received page. the order goes through in the back end and i get an email but it stays on the checkout page. When switching to storefront theme this issue doesnt happen. I have also deactivated all plugins.

    Please can you send me a screenshot of the order received page at your end so i know you got it working because I couldn’t?

    thanks

    December 8, 2020 at 10:58 am #248848

    Elise Noromit
    Member

    Hello,

    The order has been placed: https://prnt.sc/vy5ptf and https://prnt.sc/vy5qo7

    Please check.

    Best Regards

    December 8, 2020 at 11:27 am #248856

    strandcreative
    Participant

    thanks i managed to fix it – the issue was with woocommerce email templates i ad copied into theme folder thanks for all your help you can close this now

    December 8, 2020 at 12:22 pm #248881

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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