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Activation doesn't work

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  • December 5, 2020 at 9:59 am #248061

    robinh00d
    Participant

    Good morning,
    I bought Basel theme, after installation I try to active the licence, but I receive this message:

    “The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too”

    What can I do to fix the error? Thanks

    December 5, 2020 at 10:57 pm #248202

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I do apologize for the delay. Please check the site parameters which you need: https://xtemos.com/docs/basel/requirements/

    Contact your host support and ask the ensure the same. In addition, PHP max input vars should be 5000min

    Best Regards

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