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Menu Issue

Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • December 7, 2020 at 4:28 am #248440

    3sinvictus
    Participant

    Hello Support,

    Full-size menu is not working correctly in center like demo site.
    Please see – https://screencast-o-matic.com/watch/cYlifONkcG

    Best Regards,
    Scott

    December 7, 2020 at 9:05 am #248496

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area. I will check the settings.

    Best Regards

    December 7, 2020 at 9:49 am #248509

    3sinvictus
    Participant

    I added login info. Please check.

    Regards,
    Scott

    December 7, 2020 at 6:51 pm #248655

    Elise Noromit
    Member

    Hello,

    I have checked and see that the menu is not full width while loading, as soon as the menu has been loaded it is full width. https://prnt.sc/vxpxvl

    The styles are loaded not synchronically to reduce the loading site time.

    Best Regards

    December 8, 2020 at 6:10 am #248768

    3sinvictus
    Participant

    Hello Support,

    I am sorry but page was already load and after-that I am getting same issue.

    Please also try with clr+ and clr-, You will see “Menu” is not loading correctly like demo website. It should work same as demo website.

    Please see – https://screencast-o-matic.com/watch/cYljhRNmAm

    Regards,
    Scott

    December 8, 2020 at 2:37 pm #248909

    Elise Noromit
    Member

    Hello,

    What device do you use?

    Best Regards

    December 9, 2020 at 9:42 am #249137

    3sinvictus
    Participant

    Hello Support,

    I am checking on laptop and mac machine. Could you please fix this issue.

    Full size menu is not working like demo website https://woodmart.xtemos.com/demo-retail/demo/retail/ You can see difference on above screen-cast.

    Best Regards,
    Scott

    December 10, 2020 at 1:38 pm #249625

    3sinvictus
    Participant

    Hello Support,

    Any update?

    Best Regards,
    Scott

    December 10, 2020 at 1:45 pm #249629

    Elise Noromit
    Member

    Hello,

    Sorry for the delay. Please provide FTP access and deactivate all the cache plugins on the site and on sever.

    Best Regards

    December 10, 2020 at 3:26 pm #249667

    3sinvictus
    Participant

    Hello Support,

    We are not using cache plugin. I added FTP info in private window.

    Best Regards,
    Scott

    December 11, 2020 at 5:12 am #249819

    3sinvictus
    Participant

    Hello Support,

    Please see menu part in video and fix it.

    I added video in private window. Please check.

    Best Regards,
    Scott

    December 11, 2020 at 8:26 am #249882

    Elise Noromit
    Member

    Hello,

    Sorry for the delay, we release the new version today and this issue has been fixed.

    Best Regards

    December 11, 2020 at 8:54 am #249890

    3sinvictus
    Participant

    Hello Support,

    I updated theme. Still I am facing same issue.
    Please see video.

    Best Regards,
    Scott

    December 11, 2020 at 3:00 pm #250076

    Elise Noromit
    Member

    Hello,

    We have just released a new theme version, please update and check. Do not forget to make the full backup of your site before the update.

    Best Regards

    December 11, 2020 at 4:09 pm #250095

    3sinvictus
    Participant

    Hi Scott,

    I am using them Version: 5.3.5? Which version you released?

    Best Regards,
    Scott

    December 11, 2020 at 4:10 pm #250096

    3sinvictus
    Participant

    Hi Scott,

    I am using theme Version: 5.3.5. Which version you released?

    Best Regards,
    Scott

    December 11, 2020 at 5:45 pm #250119

    Elise Noromit
    Member

    Hello,

    The recent version is 5.3.6 Please scroll to the logs and you will see the changes https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492

    Best Regards

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Viewing 17 posts - 1 through 17 (of 17 total)