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Load More not working

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  • #248897

    pboyd1964
    Participant

    Hello,
    I have my product pagination set to infinite scrolling; however, at times, I receive a brief “load more” button. The rest of the page usually loads quickly FOR ME, but I’m getting notification from several users that the rest of the page is not loading, even if they click the “load more” button. They do not receive an error message–the rest of products just do not load. At my request, these users have cleared their cache multiple times. Again, I’m not experiencing this problem, but with several others having the problem, there must be something wrong. What could be causing this issue? As it stands now, my customers can’t see much of the product. Help, please!
    Thank you.

    #248916

    pboyd1964
    Participant

    Update to this post: I’m having the same problem on my mobile device (but PC still works properly for me; not for others).

    #249023

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.

    Best Regards

Viewing 3 posts - 1 through 3 (of 3 total)