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Icons not displaying – I've tried everything!

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  • December 10, 2020 at 9:00 pm #249760

    michey1st
    Participant

    Hi Xtemos team! I am the proud new owner of Woodmart and have run in to a bit of a snag. When I first installed my theme on my staging site, everything was great! Then, I implemented the sticky footer navbar and all of my icons disappeared.

    I have tried everything mentioned in the FAQ. Regenerated CSS, Saved my theme settings, cleared my browser cache, disabled plugins and my General Settings URLs match. The theme is currently deployed on a staging server (https://staging4.greenerygal.com) but when I change my general settings to reflect the staging URL, my site errors out with too many redirects, so I don’t think that’s it, or is it? (screenshot attached of how it’s currently set up)

    I am sure (or at least I hope) there is something simple I am missing, but for the life of me, I can’t figure it out. I still have a ton of work to do to get the theme working properly, but for now, my main hangup is missing icons, so please disregard everything else on my page, lol.

    Appreciate your help!

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    December 10, 2020 at 9:19 pm #249771

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please save the Theme Setting, update files in CSS generator if you used them and clear your cache.

    Please check Dashboard > Settings > Genera > site URL: if your site is https://… it should be the same URL there.
    In addition, sit with www and without www may cause the problem. More details are here: https://xtemos.com/docs/woodmart/faq-guides/https-security-ssl-issue/

    Best Regards

    December 10, 2020 at 10:02 pm #249789

    michey1st
    Participant

    Elise, I appreciate the quick response!

    I have tried all of those things and nothing seems to make a difference. When I took a look at my console, I see the following errors. It appears as if the staging site is looking at my production directory for the files, but they do not exist there yet as I am only working on my staging site.

    As I mentioned in my previous post, when I attempt to change my site url in wordpress general settings to staging4.greenerygal.com, the front end of the site fails to load due repeated looping. I am using Siteground’s staging environment for this buildout.

    How can I fix this?

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    December 10, 2020 at 10:40 pm #249795

    michey1st
    Participant

    UPDATE!!! I figured out how to fix this!

    In case anyone is on Siteground and utilizing their built-in staging service, I had to modify my wp_config file to force the staging url to be the site url (it would not let me change it through the WordPress General Settings interface.

    I added the following line of code to the wp_config file on my staging site (using the file manager/editor in cpanel)

    define(‘WP_SITEURL’,’https://staging#.yoursiteurl.com’);

    Just swap in your staging# (in my case, it was staging4) and put in your own site url. I will most likely have to remove this line of code when I deploy to production, but at least my pretty icons are showing once again 🙂

    Thanks so much!
    Michele

    December 11, 2020 at 10:55 am #249934

    Elise Noromit
    Member

    Hello,

    Thank you very much for sharing your experience. If you have any questions please feel free to contact us.

    Best Regards

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