my header not working properly

This topic has 24 replies, 2 voices, and was last updated 4 years, 5 months ago by [email protected].

Viewing 25 posts - 1 through 25 (of 25 total)

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December 11, 2020 at 10:51 am #249929

[email protected]
Participant

my header not working properly and i’ll try multiple time but i can not solve this problem please do something

December 11, 2020 at 10:51 am #249930

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?

Thank you in advance

December 11, 2020 at 10:57 am #249935

[email protected]
Participant

i want to know what plugins that are not related to this theme

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December 11, 2020 at 10:59 am #249939

[email protected]
Participant

i am giving you admin access

December 11, 2020 at 11:37 am #249957

[email protected]
Participant

i facing one problem i am trying to changing home page title but i cann’t do this (google home page title )

December 11, 2020 at 12:22 pm #249975

Artem Temos
Keymaster

Plugins related to WoodMart:

Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Elementor

Also, please, send us a screenshot of the problem with header.

December 11, 2020 at 12:30 pm #249981

[email protected]
Participant

i already sent you for admin access just check it

December 11, 2020 at 12:32 pm #249984

Artem Temos
Keymaster

Please, disable all external plugins that are not related to our theme so we could check.

December 11, 2020 at 12:39 pm #249991

[email protected]
Participant

i did already

December 11, 2020 at 12:40 pm #249992

[email protected]
Participant

still i am facing same problem

December 11, 2020 at 12:40 pm #249993

Artem Temos
Keymaster

Leave only plugins that related to our theme. We have provided you with the list above.

December 11, 2020 at 12:42 pm #249994

[email protected]
Participant

yes i did also according to your list

December 11, 2020 at 12:44 pm #249995

Artem Temos
Keymaster

OK, what should we test on your website? https://gyazo.com/c133242ce5cfb6e4e70062f46f888c82

December 11, 2020 at 12:44 pm #249996

[email protected]
Participant

can you check my website through admin access if you are check it then you’ll be know everything about my problem

December 11, 2020 at 12:46 pm #249997

[email protected]
Participant

edit header

December 11, 2020 at 12:55 pm #250000

[email protected]
Participant

you tell me about my problem that what was happening here

December 11, 2020 at 2:12 pm #250049

Artem Temos
Keymaster

Hi,

Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.

Thank you in advance.

December 12, 2020 at 4:34 am #250215

[email protected]
Participant

sticky header not working in live website but it working in admin mode

December 12, 2020 at 4:57 am #250217

[email protected]
Participant

how can i do sticky header i have try multiple time but i am unable to solve it

December 12, 2020 at 5:06 am #250218

[email protected]
Participant

how can i do sticky header i have try multiple time

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December 12, 2020 at 10:16 am #250275

Artem Temos
Keymaster

Hello,

Please, update the theme to the latest version 5.3.6 firstly.

Regards

December 12, 2020 at 10:42 am #250291

[email protected]
Participant

i already did it.

December 12, 2020 at 10:43 am #250292

Artem Temos
Keymaster

Please, disable all external plugins that are not related to our theme so we could check.

We see some JS error in the console that is not related to our theme.

December 12, 2020 at 10:45 am #250294

[email protected]
Participant

just look this screenshot sir

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December 12, 2020 at 11:02 am #250300

[email protected]
Participant

thanks all problems are solved
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