Sticky menu does not work when logged out
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Hi friends.
Still very happy with this beauty 😉
Found one issue what i could not figure out:
The sticky main menu does not work when i am logged out, only when logged in. Did i made a mess in the settings?
Thnk you for your time in advance!
As it is still a development site the link is in the private section.
Hello,
Please deactivate all the third-party plugins, activate the parent theme, then clear cache and check back.
If the problem still continues then leave all the third-party plugins deactivated and provide the admin panel login details of the website with the permissions to debug then we will troubleshoot with the theme plugins.
Best Regards.
Hi there.
Thank you for your reply.
Thats what i did already, deactivated all plugins except woodmart core and switched to parent (not child) theme.
Same issue. Anyway it is a development site and not online yet, but i would like to fix this before the customer will mention this issue.
I place the login credentials for you into the private area.
And remember: This issue is only wehn you are not logged in. In case you are logged in as an admin the sticky menü werks perfect.
Thank you for your time!
Hello,
I have logged into your website and all the third party plugins are still activated.
Please deactivate all the third party plugins activate the parent theme then tell me with the permissions to debug then we will troubleshoot with the theme plugins.
Best Regards.
Sorry, i forgot to re-deactivate the plugins. Now all is disabled, except woodmart core and parent theme is activated.
Also a backup is taken with updraft.
Thanky you for looking after me.
Hello,
This issue is resolved in the latest version of the theme. Please update the theme to the latest version 5.3.6 then the issue will be fixed.
Regards.
Xtemos Studios.
That did it, thank you, i missed the last update.
Again 5 Stars for support!
Most Welcome!!!.
I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.
Thanks for contacting us.
Have a great day.
Topic Closed.
Best Regards.
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