Home › Forums › WoodMart support forum › Theme not working in siteground

Theme not working in siteground

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • December 17, 2020 at 7:48 pm #251876

    Rodney Jang
    Participant

    Hi I have install the theme in site ground but issues arose. After install, I tried to end the default primary color. Once done, it broke the front page. After resetting to default it did not correct the page. I then had to reinstall the base import of cosmetic. Then it worked fine but could not edit the colours. I have attached a video to show. No plugins have been installed. What is the issue.

    December 17, 2020 at 10:54 pm #251938

    Elise Noromit
    Member

    Hello,

    Please provide your site admin access to the private area. I will check the site parameters.

    Best Regards

    December 18, 2020 at 2:38 am #251965

    Rodney Jang
    Participant

    ok here it is.let me know thanks

    December 18, 2020 at 11:25 am #252081

    Elise Noromit
    Member

    Hello,

    Please disable the cache plugin or clear the cache each time you change anything. I am checking the site and see the color has been changed https://prnt.sc/w5bjxc

    Best Regards

    December 18, 2020 at 4:52 pm #252197

    Rodney Jang
    Participant

    The colour change did not work for me after refreshing. The blue you show is the default colour. See my attachments.

    That is issue #1. The colour change does not work.

    Issue #2 – Once I assign the colour change the boxes of section 2 and 4 change. Those images go full page size. I have attached screenshots of before and after.

    Attachments:
    You must be logged in to view attached files.
    December 18, 2020 at 5:01 pm #252204

    Rodney Jang
    Participant

    here is image #5 and
    a side by side comparison – This comparison shows once the request to make the colour change, the colour change did not work and the boxes on the main page went to full screen from normal.

    Attachments:
    You must be logged in to view attached files.
    December 19, 2020 at 3:01 pm #252377

    Elise Noromit
    Member

    Hello,

    Please contact your host support and ask them to increase this parameter PHP max input vars: up to 5000 min

    Best Regards

    December 19, 2020 at 11:03 pm #252440

    Rodney Jang
    Participant

    I have done that and they have increase the PHP max input vars: up to 6000 but it still did not resolve the issue.
    1. set php to 6000
    2. reset the base import and check to confirm the images reset correctly.
    3. edited the style and colour
    4. checked the front end and saw the images enlarged and the colours did not change

    Attachments:
    You must be logged in to view attached files.
    December 20, 2020 at 6:44 pm #252539

    Rodney Jang
    Participant

    Hi Im just following up on my last message. since its not the php max input vars. what else could it be?
    would you like access to the back end of the webspace to test?

    December 20, 2020 at 6:50 pm #252540

    Elise Noromit
    Member

    Hello,

    We do apologize for the delay, we shall check deeper with our dev team and will get back to your asap.

    Best Regards

    December 21, 2020 at 8:35 am #252674

    Elise Noromit
    Member

    Hello,

    Please check Dashboard > Settings > Genera > site URL: if your site is https://… it should be the same URL there.
    You need to change the site URL for the correct one: http://prntscr.com/w6y7yb

    Best Regards

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)