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size guide

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • December 19, 2020 at 9:36 am #252310

    venkat
    Participant

    after the new update size guide is not showing for any of my products

    December 19, 2020 at 11:38 am #252344

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please make sure that the size guide is enabled then clear cache and check back.

    If the problem continues then deactivate all the third party plugins and provide admin panel login details of the website to check it myself and help you out accordingly.

    Regards.
    Xtemos Studios.

    December 19, 2020 at 1:07 pm #252364

    venkat
    Participant

    the size guide is enabled and also i tried clearing cache and deactivating the third party plugin still the problem occurs

    December 21, 2020 at 6:30 am #252630

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please share the WP admin login details of your staging site as well so I will check and solve the issue on the staging site.

    Best Regards.

    December 21, 2020 at 6:59 am #252639

    venkat
    Participant

    Ive shared my admin credentials in the private content

    December 21, 2020 at 9:16 am #252692

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been solved. Please go to Woocommerce >> Status >> Tools >> Clear the WooCommerce transients, Expired transients, and Clear analytics cache.

    Please see the screenshot for clarification: http://prnt.sc/w712ct

    After that, your issue will be solved.

    Best Regards.

    December 21, 2020 at 2:15 pm #252803

    venkat
    Participant

    I did what you have told but still the size guide is not showing up in any of my products unless I manually add

    December 22, 2020 at 7:49 am #252975

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have logged into your website.

    So in order to display the size guide on the products you need to enable the size guide for categories by editing the size guide.

    Screenshot for Clarification: https://ibb.co/4FFw4Qr

    Then clear cache and check back. Then the size guide will be displayed.

    Best Regards.

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Viewing 8 posts - 1 through 8 (of 8 total)