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Multiple Product Page Problems in Safari

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 20, 2020 at 10:11 am #252471

    viseljewelry
    Participant

    Hi,

    i renewed my support because there is a huge problem on my e-commerce site.
    If i use “Safari” as website browser
    Problem #1:
    the attributes on the variable products cant be selected.I have to hit the add to cart button to make it selectable.

    Problem #2:
    only single photo of the product can be showed…..before hitting the add to cart button without selecting any attributes.

    Problem #3:
    if you select any product and got in to the product page, you wont be able to call out the mobile menu….

    Please help

    thank you very much !
    Audrey

    December 20, 2020 at 10:32 am #252477

    viseljewelry
    Participant

    problems found, in attached picture

    December 20, 2020 at 10:35 am #252481

    viseljewelry
    Participant

    Please open the attached picture to see the problem

    December 20, 2020 at 10:37 am #252482

    viseljewelry
    Participant

    Picture in this link

    https://ibb.co/cXhRpMf

    December 20, 2020 at 3:42 pm #252519

    Elise Noromit
    Member

    Hello,

    Please check the credentials I can not log in.

    Best Regards

    December 21, 2020 at 8:31 am #252670

    viseljewelry
    Participant

    sorry ,here:

    December 21, 2020 at 11:58 pm #252917

    Elise Noromit
    Member

    Hello,

    You have not added images to variations: https://gyazo.com/4a71aa50456b6d680a5521ccef627f56

    Please read and follow the instruction on how to configure the swatches: https://xtemos.com/docs/woodmart/variable-products-swatches/

    Best Regards

    December 22, 2020 at 12:16 pm #253071

    viseljewelry
    Participant

    hello,

    i am very disappointed with the support…
    its not the image problem that cause the swatches can not use….
    i have paste a link down in private section, you can see that in mobile safari, in product page, photos of the product can not show, and swatches is not functioning…
    and even menu can not use in single product page….
    but you only give me one respond ….. and its not even the solution…

    please give me the solution to each problem , thank you!

    December 22, 2020 at 1:52 pm #253111

    Elise Noromit
    Member

    Hello,

    Single Product has JS error http://prntscr.com/w7ufdm that is caused by one of the cache plugins.

    Please deactivate all the plugins not related to the theme and check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

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Viewing 9 posts - 1 through 9 (of 9 total)