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WoodMart header builder not seaving

Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • December 21, 2020 at 3:50 am #252623

    ExpertRoyal
    Participant

    WoodMart header builder, not serving. It no longer seems possible to save changes. I have the message: Loading, please wait… over and over and nothing is saved.

    Server info: Apache
    PHP version: 7.4.13
    PHP post max size: 1 GB
    PHP time limit: 1500
    PHP max input vars: 5000

    December 21, 2020 at 7:26 am #252650

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we could check it?

    Thank you in advance

    December 21, 2020 at 7:41 am #252652

    ExpertRoyal
    Participant

    disable all plugins but still same problem. Even i ust install just the theme no plugin but header builder not working

    December 21, 2020 at 8:14 am #252663

    Artem Temos
    Keymaster

    Please, keep all plugins disabled and send us your admin access so we could check.

    December 21, 2020 at 8:27 am #252668

    ExpertRoyal
    Participant

    Admin Username – admin

    Admin Password – %=Ncc0LmIqj9V

    https://tecparkbd.com/

    December 21, 2020 at 8:51 am #252679

    ExpertRoyal
    Participant

    log in info

    December 21, 2020 at 9:12 am #252685

    Artem Temos
    Keymaster

    Hello,

    Try to disable mod_security on your server. It seems to block Header Builder’s “save” requests. Contact your hosting provider for help.
    And change your password since you have shown it publicly. Use our private content field for such information.

    Kind Regards
    XTemos Studio

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Viewing 7 posts - 1 through 7 (of 7 total)