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Size guide not appearing on product page after latest theme update

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  • December 22, 2020 at 9:47 am #253016

    d_ch
    Participant

    Hi,

    My size guides have stopped appearing after your latest theme update to 5.3.6. When I create a new simple product, even if I have already selected via my Size Guides post types the subcategory which belongs, the size guide is not appeared on my front-end.

    Could you please check this and give me some advice?

    Thank you in advance.

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    December 22, 2020 at 11:46 am #253063

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I saw the screenshot you attached and visited the URL you provided.

    Please deactivate all the third party plugins and provide with the admin panel login details of the website with the permission to debug then we will troubleshoot with the theme plugins.

    Regards.
    Xtemos Studios.

    December 22, 2020 at 12:00 pm #253065

    d_ch
    Participant

    Hi,

    The e-shop is currently online and I can’t de-activate my plugins. Isn’t it possible to give you an admin access with a new user profile and troubleshoot the site on a separate test environment of yours? As I don’t have the option to create a clone site from my side.

    December 22, 2020 at 1:15 pm #253091

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please go to Woocommerce >> Status >> Tools >> Clear the WooCommerce transients, Expired transients, and Clear analytics cache.

    Please see the screenshot for clarification: http://prnt.sc/w712ct

    After that, your issue will be solved.

    If the issue still occurs then provide with the admin panel login details to check it myself and help you out accordingly.

    Best Regards.

    December 22, 2020 at 1:28 pm #253096

    d_ch
    Participant

    Hi,

    I followed your recommended actions but the issue wasn’t resolved.

    I still don’t see the size guide at my products when it is assigned via the size guides custom post type. The size guide is appeared only if I set it manually at the product page.

    Please check my private content with the admin panel login details.

    Waiting for your further actions on fixing this issue.

    December 23, 2020 at 7:04 am #253228

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been solved. Please check the https://www.giftsontop.gr/product/test/ product page after removing the browser cache.

    Actually, you have not updated the WP version and also you have not selected the category for the size guide, I have selected the category for the size guide by edit the size guide: https://ibb.co/Qj3cwLL

    Best Regards.

    December 23, 2020 at 11:06 am #253275

    d_ch
    Participant

    Thank you for the update. Actually the size guides till now were working without having to select the parent category but only with selecting the subcategory in which I wished them to be assigned.

    Is it necessary from now and on to select both of them, parent and subcategory while selecting product categories on each of my size guides?

    For example for my size guide for rings, should I select both Rings subcategory and Women main category (in which Rings belong) or just the first one?

    December 23, 2020 at 12:35 pm #253310

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    No, it is not necessary from now and on to select both of them, parent and subcategory while selecting product categories on each of my size guides. It will work only with the subcategory as well. Now you can see that I have unassigned the parent category from the size guide and it is showing fine on the test product here:
    https://www.giftsontop.gr/product/test/

    Best Regards.

    December 23, 2020 at 12:54 pm #253316

    d_ch
    Participant

    Ok thank you very much for your advice.

    December 23, 2020 at 1:11 pm #253324

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day

    Topic Closed.
    Best Regards.

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