Conflict with Elementor PRO

Good afternoon,
I would kindly ask you to reply to this email at “[email protected]”, to make the response faster and easier for our team.
The current email is unfortunately not in possession of the technical team, so please reply to this email here “[email protected]”

We don’t have any more details, only that we have tried everything, and also with the elementor support team and could not solve the following problem:

We are unable to modify the home page via elementor.

We thought the problem was elementor, so we contacted them first, but after giving them access to our site, they found that the problem stems from a compatibility between the theme and Elementor Pro.

We are attaching 5 screenshot below.

Thank you.
See you soon,
Danesi team.

Good afternoon,

about the email of the account we don’t want to change it.
We just would like to ask your email address in order to add you to the admin panel and let you resolve the problem.

So, for us this is the best way to proceed to our work on the website and without your help we can’t do anything.

Thank you very much for being helpful

Thank you

Thank you for your reply. We added you to our admin panel.

Thanks again for your support and let us know if it’s everything ok with the access.

Best regards

Team Danesi

Thanks for your support. We will provide you the FTP access.

Sorry for the question: have you arleady worked on it and you are asking us to try again and check if everything is ok or do you need us to disable all external plug in order to work on it?

Thank you for the answer 😉