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gallery and zoom missing in product pages

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • December 23, 2020 at 1:19 pm #253330

    paolopirana
    Participant

    Hello,
    The gallery images and the zoom have disappeared from the product pages, probably after activating Lazy loading from the template performance settings.
    Now I’ve taken out Lazy but the images don’t look good.

    What can I do?
    Thank you so much
    Paolo

    December 23, 2020 at 7:53 pm #253394

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    if the problem remains, even after the plugins deactivated provide your site admin access to the private area.

    Best Regards

    December 24, 2020 at 9:55 am #253494

    paolopirana
    Participant

    Hello,
    I checked what you said, the conflict exists between “Woodmart” and “YITH Woocommerce Product Add-Ons” (essential for the site)
    that with storefront works.
    This happens following the latest update of “YITH Woocommerce Product Add-Ons”.
    I’ll send you the credentials:

    PS
    .. I don’t expect you to work on Christmas Day 😉 indeed I take advantage and wish you happy holidays 😉

    December 24, 2020 at 12:23 pm #253517

    Artem Temos
    Keymaster

    Hello,

    Please, disable all external plugins that are not related to our theme except the Addons one.

    Kind Regards

    December 24, 2020 at 2:14 pm #253540

    paolopirana
    Participant

    okay, done.
    and now?

    December 24, 2020 at 2:26 pm #253543

    Artem Temos
    Keymaster

    There are two problems with this plugin and our theme compatibility.

    1. We have our own JS to init carousel on the product page. And the plugin reloads our carousel images with its own AJAX function. So after that AJAX calls our carousel has to be reinited with the following JS code. You need to contact plugin’s developers for help on this matter

    woodmartThemeModule.productImagesGallery();

    2. The plugin AJAX call returns gallery HTML without the first image so you can’t see it anyway

    https://prnt.sc/w973ks

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)