Product video URL doesn't work
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Hi,
I can’t add a video to the product page. I add the URL of the Youtube video in the part “Product video URL”, the link is displayed on the product video but it does not work. An error message appears.
What to do ? Where does the problem comes from ?
This is my page : https://www.dev3.canefora.fr/boutique/pantalon-de-peche-light-tabac/
Thank you in advance for your help !
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Hello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated provide your site admin access to the private area.
Best Regards
Hello,
Thank you for your comeback.
I disabled all plugins except WP Bakery and WooCommerce. I have activated the parent theme but it still does not work. I updated all plugins, but the problem persists.
Can you give me an email address so that I can create an account for you?
Thank you for your help
Hello,
Please create the account to this email address [email protected]
Best Regards
.
