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Request for specific theme version

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • December 29, 2020 at 9:56 pm #254567

    RobertLlumor
    Participant

    Hi.

    I’d like to know if you could send me or provide an URL to download the 4.5.0 version of the Basel theme.

    Thank you.

    December 30, 2020 at 4:28 pm #254717

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Version 4.5.0 if very out-to-date and it would not work well in conditions of updated Woordpress and other required plugins.

    Can you describe the problem you are going to solve, perhaps we would suggest a better solution.

    In any case, I have requested to find this version from archives.

    Best Regards

    December 30, 2020 at 9:10 pm #254780

    RobertLlumor
    Participant

    The problem is that I have to deal with an installation with the 4.5.0 version that has been modified, so I need to know what has been modified to be able to update and not lose the modifications.

    December 30, 2020 at 9:21 pm #254783

    Elise Noromit
    Member

    Hello,

    You can view the changelog here: https://themeforest.net/item/basel-responsive-ecommerce-theme/14906749 please scroll down, it would save you time.

    Next, please read this manual before update: https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/

    Make the full backup of your site and update taking into consideration the suggestion provided in the manual above: https://xtemos.com/docs/basel/update-theme/

    Do not forget to make the full backup of your site, please.
    Best Regards

    December 31, 2020 at 12:41 pm #254902

    RobertLlumor
    Participant

    I know how to update a theme and I read your changelog before purchasing the theme.

    Again, the problem is that the 4.5.0 version I have installed was directly modified, so I need the original version to compare and know what was changed before updating.

    Please send me a copy or let me download the original 4.5.0 release, thank you.

    December 31, 2020 at 4:04 pm #254938

    Elise Noromit
    Member

    Hello,

    I will get it and send you asap.

    Happy New Year!

    December 31, 2020 at 6:36 pm #254957

    Elise Noromit
    Member

    Hello,

    Please provide your mail I will send you the theme archive.

    Best Regards

    January 1, 2021 at 6:56 pm #255117

    RobertLlumor
    Participant

    I provided the email in the Private Content field.

    Happy new year to you too.

    January 2, 2021 at 10:33 am #255197

    Elise Noromit
    Member

    Hello,

    I have sent the archive, please check. Make the full backup of your site before any changes.

    Best Regards

    January 19, 2021 at 10:39 pm #259895

    RobertLlumor
    Participant

    Hi again.

    I haven’t received any archive. Where did you send it?

    January 20, 2021 at 9:03 am #259977

    Elise Noromit
    Member

    Hello,

    I have checked the mail and saw return mail. Please check and provide the valid mail.

    Meanwhile, I tried to send via https://wetransfer.com/

    Please check and contact me if you have not received it.

    Best Regards

    January 26, 2021 at 5:51 pm #261590

    RobertLlumor
    Participant

    Hi again, and thanks for the 4.5 archive.

    After moving all the modifications that were made directly to the base theme into the child theme, I updated from 4.5 to the latest version, 5.4.2. Then I went to the new theme settings page and saved it, as stated in https://xtemos.com/docs/basel/faq-guides-2/4-x-5-0-migration-guide/. Apparently all the previous settings were lost and the site now looks like a default Basel installation, with the Basel logo and everything.

    Is this intented behavior? Is updating from 4.x to 5.x not supported? Do I have to set all the settings again? In the theme’s changelog, in the 5.3.0 version it says:

    REMOVED: Redux Framework backward compatibility

    Does this mean that if I update to 5.2.0 first, my settings won’t be deleted? If that is the case, please send me the 5.2.0 archive too.

    January 26, 2021 at 9:40 pm #261635

    Elise Noromit
    Member

    Hello,

    You see we have not faced the cases when site owners delay the update and try to update from 4.5 to 5.4.2.

    Please try to restore your site, save your widget’s content, and export the theme settings, then when you update import the theme settings. I am not sure it would help, but it is worth trying as if it works, you would not need to restore the site from scratch.

    Best Regards

    January 26, 2021 at 10:38 pm #261661

    RobertLlumor
    Participant

    I tried what you suggested, it didn’t work.

    So if I undestand correctly, installing for example 5.0 on top of 4.5 would actually correctly migrate my settings and keep my widgets and other stuff, right? Could you please send me a 5.0 archive (or the last version that would migrate properly) like you did with 4.5?

    Thank you very much.

    January 27, 2021 at 10:50 am #261762

    Elise Noromit
    Member

    Hello,

    For now, I am not sure your attempt to go through all the theme releases would help, you see for this period not only the theme was updated by WordPress, and all the plugins as well.

    I am afraid you will have to configure the site from the stretch.

    Restore your site from backup, and move to any testing platform, then check the settings on the initial site and make the same on the new site.

    Best Regards

    January 27, 2021 at 12:51 pm #261804

    RobertLlumor
    Participant

    Can you just send me the 5.0 release for a last attempt please?

    If it doesn’t work I will configure it from scratch, but I’d rather try one last time before having to do it.

    Thank you.

    January 27, 2021 at 3:57 pm #261842

    Elise Noromit
    Member

    Hello,

    Please check your mail, I have sent.

    Best Regards

    January 27, 2021 at 6:25 pm #261878

    RobertLlumor
    Participant

    It actually worked.

    Thank you very much for your time and support.

    January 27, 2021 at 9:39 pm #261914

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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Viewing 19 posts - 1 through 19 (of 19 total)